# Memory zone encrypted videos cannot play.

**URL:** <https://forums.sandisk.com/t/memory-zone-encrypted-videos-cannot-play/416087>\
**Category:** SANDISK App for iOS and Android\
**Created:** [May 2, 2025, 1:19pm UTC](https://forums.sandisk.com/t/memory-zone-encrypted-videos-cannot-play/416087 "2025-05-02T13:19:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Timang](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@Timang](https://forums.sandisk.com/u/Timang)\
**Post date:** [May 2, 2025, 1:19pm UTC](https://forums.sandisk.com/t/memory-zone-encrypted-videos-cannot-play/416087/1 "2025-05-02T13:19:04Z")

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I have encrypted videos in Memory Zone app (iOS with Sandisk IXpand Flash Drive Luxe).

The videos cannot playback while encrypted. Outside the vault (encrypted folder), the videos can be played normally.

Is this normal? Is there a way to watch the videos while encrypted?

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**Author:** ![SBrown](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/sbrown/32/69334_2.png) [@SBrown](https://forums.sandisk.com/u/SBrown)\
**Post date:** [May 2, 2025, 1:24pm UTC](https://forums.sandisk.com/t/memory-zone-encrypted-videos-cannot-play/416087/2 "2025-05-02T13:24:28Z")

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@Timang  
Contact inside of the vault (encrypted) cannot be played, viewed, or read.  
They must be decrypted and outside of the vault.

Have you checked our knowledge base articles?  
([Get Support for Your SSDs and Flash Products | Sandisk](https://shop.sandisk.com/support))

Try this one

- [Learn How To Encrypt and Decrypt Files and Folders in SanDisk Memory Zone for iOS and Memory Zone Explore for Android | SanDisk](https://support-en.sandisk.com/app/answers/detailweb/a_id/52644)

Have you opened a Support Case?  
If not, contact SanDisk Technical Support for assistance.  
([Contact Support | Sandisk](https://shop.sandisk.com/support/contact-us))

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<div class="post-metadata">

**Author:** ![Timang](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@Timang](https://forums.sandisk.com/u/Timang)\
**Post date:** [May 2, 2025, 2:05pm UTC](https://forums.sandisk.com/t/memory-zone-encrypted-videos-cannot-play/416087/3 "2025-05-02T14:05:39Z")

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Thanks!

I was hoping it will be like in the IXpand Drive app where I can still view and playback files while inside the vault (encrypted).

I will try to check on the links you provided.

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**Author:** ![clbennett68](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@clbennett68](https://forums.sandisk.com/u/clbennett68)\
**Post date:** [May 13, 2025, 11:21pm UTC](https://forums.sandisk.com/t/memory-zone-encrypted-videos-cannot-play/416087/4 "2025-05-13T23:21:17Z")

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I am having the same problem. I was using the iXpand drive app without issue. Then yesterday, the app stopped recognizing the drive. Installed the memory zone app, and in order to view the files, I had to create a new folder and decrypt the files. A warning pops up letting me know they were being moved from the vault.

This is a serious issue as it not only eliminates the whole point of an encrypted drive, but it also creates a recoverable non-encrypted version of the file on the devices.

This is a security issue, and quite frankly a HUGE fail for Sandisk. Why eliminate the drive app if the memory zone app isn’t fully compatible with the encryption mechanism on the iXpand drives?