# Mac Installation **URL:** \ **Category:** All other MP3 players\ **Created:** [January 24, 2012, 4:14pm UTC](https://forums.sandisk.com/t/mac-installation/28796 "2012-01-24T16:14:34Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![gknoke](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@gknoke](https://forums.sandisk.com/u/gknoke)\ **Post date:** [January 24, 2012, 4:14pm UTC](https://forums.sandisk.com/t/mac-installation/28796/1 "2012-01-24T16:14:34Z")
Have tried to download the firmware on my Mac several times.  I get a message saying “This program cannot be run in DOS mode” followed by (?) computer language.  So I haven’t gotten any farther than seeing the “connected” on the Sansa Clip Zip.  Help!  Am a non-tekkie Baby Boomer.  :) ---
**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\ **Post date:** [January 24, 2012, 4:35pm UTC](https://forums.sandisk.com/t/mac-installation/28796/2 "2012-01-24T16:35:38Z")
You cannot download and/or install the Firmware Updater. Is this what you’re trying to do? Download and extract the firmware .zip file (identified in the post by **Manual Firmware Update (Download and Instructions)** Manual Firmware Update (All Regions) - [Click here to download](http://mp3support.sandisk.com/firmware/clipzip/clipzip01.01.18.zip) and manually update your player per the instructions found in the firmware post. ---
**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\ **Post date:** [January 24, 2012, 4:37pm UTC](https://forums.sandisk.com/t/mac-installation/28796/3 "2012-01-24T16:37:19Z")
You cannot download and/or install the Firmware Updater. Is this what you’re trying to do? Follow this link: **Manual Firmware Update (Download and Instructions)** Manual Firmware Update (All Regions) - [Click here to download](http://mp3support.sandisk.com/firmware/clipzip/clipzip01.01.18.zip) and manually update your player per the instructions found in the firmware post. ---
**Author:** ![suzyfree7](https://avatars.discourse-cdn.com/v4/letter/s/67e7ee/32.png) [@suzyfree7](https://forums.sandisk.com/u/suzyfree7)\ **Post date:** [June 30, 2013, 12:04am UTC](https://forums.sandisk.com/t/mac-installation/28796/4 "2013-06-30T00:04:58Z")
I just bought this sanDisk and am trying to hook it up to my mac. I downloaded firmware, but it won’t install. ---
**Author:** ![suzyfree7](https://avatars.discourse-cdn.com/v4/letter/s/67e7ee/32.png) [@suzyfree7](https://forums.sandisk.com/u/suzyfree7)\ **Post date:** [June 30, 2013, 12:08am UTC](https://forums.sandisk.com/t/mac-installation/28796/5 "2013-06-30T00:08:27Z")
how do I hook up san disk to a Mac and use my itunes content? I downloaded firmware but it doesn’t open or install ---
**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\ **Post date:** [June 30, 2013, 2:45pm UTC](https://forums.sandisk.com/t/mac-installation/28796/6 "2013-06-30T14:45:20Z")
If you explain exactly what you did, maybe we can determine what is wrong. Did you manually set the player to MSC mode? Did you un-zip the firmware file? Did you place it in the root (top) directory?