I just wanted to follow up on the e-mail I posted a couple of weeks ago, in hopes it may help others with the same ‘empty playlist’ issue.
First of all, let me send a shout-out to Sandisk International Support. They worked with me on two seperate occasions and the reps were very courteous and helpful.
In order to investigate the issue, I uploaded my files to a Sandisk dropbox site, and the technicians saw the same problem I had. They were able to resolve the issue by changing all the file names to Track 1, Track 2, Track 3, etc. Despite the fact that the orginal file names were a simple string of letters and numbers (i.e., B2M01101.mp3), the files weren’t visibile on the Clip Sport Plus.
The tech did not know why this problem was happening and I haven’t had time to investigate further by using different variations of file names, but renaming the files to Track 1, Track 2, Track 3, etc allows the playlist to be created correctly and played in the right order on my device.
I hope this helps others experiencing similar problems.