# Keyboard not working in bootable Secure Erase software **URL:** \ **Category:** SANDISK Dashboard\ **Created:** [October 12, 2018, 1:29pm UTC](https://forums.sandisk.com/t/keyboard-not-working-in-bootable-secure-erase-software/69366 "2018-10-12T13:29:52Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kingmustard](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/kingmustard/32/69061_2.png) [@kingmustard](https://forums.sandisk.com/u/kingmustard)\ **Post date:** [October 12, 2018, 1:29pm UTC](https://forums.sandisk.com/t/keyboard-not-working-in-bootable-secure-erase-software/69366/1 "2018-10-12T13:29:52Z")
I have a SanDisk SSD Plus (SDSSDA240G). I am trying to Secure Erase it. SanDisk SSD Dashboard v2.3.2.4 is telling me my SSD is in a ‘security frozen state’. I’ve created a bootable USB drive to perform the Secure Erase but when the software opens, I can’t select any options. I am guessing it’s because I use a wireless Logitech K360 keyboard. However, I do not have a wired keyboard in the house and this is a limitation of the software, rather than the system. Any suggestions? ---
**Author:** ![aspinler](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@aspinler](https://forums.sandisk.com/u/aspinler)\ **Post date:** [October 12, 2018, 3:22pm UTC](https://forums.sandisk.com/t/keyboard-not-working-in-bootable-secure-erase-software/69366/2 "2018-10-12T15:22:51Z")
I am not sure what to do about the keyboard, but have your tried to remove the security frozen state by hot pluging the drive (unplug and replug in).  This does not work on all motherboards, but it is worth trying. ---
**Author:** ![kingmustard](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/kingmustard/32/69061_2.png) [@kingmustard](https://forums.sandisk.com/u/kingmustard)\ **Post date:** [October 12, 2018, 3:39pm UTC](https://forums.sandisk.com/t/keyboard-not-working-in-bootable-secure-erase-software/69366/3 "2018-10-12T15:39:12Z")
> @aspinler wrote: > I am not sure what to do about the keyboard, but have your tried to remove the security frozen state by hot pluging the drive (unplug and replug in).  This does not work on all motherboards, but it is worth trying. That worked but it only took a few seconds to Secure Erase. Does it only take a few seconds to Secure Erase a SDSSDA240G? ---
**Author:** ![drlucky](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@drlucky](https://forums.sandisk.com/u/drlucky)\ **Post date:** [October 12, 2018, 4:00pm UTC](https://forums.sandisk.com/t/keyboard-not-working-in-bootable-secure-erase-software/69366/4 "2018-10-12T16:00:49Z")
yes secure erase is very fast.  ---
**Author:** ![johankimigo](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@johankimigo](https://forums.sandisk.com/u/johankimigo)\ **Post date:** [December 25, 2018, 4:56pm UTC](https://forums.sandisk.com/t/keyboard-not-working-in-bootable-secure-erase-software/69366/5 "2018-12-25T16:56:28Z")
> @kingmustard wrote: > I have a SanDisk SSD Plus (SDSSDA240G). >   > I am trying to Secure Erase it. >   > SanDisk SSD Dashboard v2.3.2.4 is telling me my SSD is in a ‘security frozen state’. >   > I’ve created a bootable USB drive to perform the Secure Erase but when the software opens, I can’t select any options. >   > I am guessing it’s because I use a wireless Logitech K360 keyboard. >   > However, I do not have a wired keyboard in the house and this is a limitation of the software, rather than the system. >   > Any suggestions? your tried to remove the security frozen state by hot pluging the drive (unplug and replug in).  This does not work on all motherboards, but it is worth trying. ---
**Author:** ![johankimigo](https://avatars.discourse-cdn.com/v4/letter/j/8e8cbc/32.png) [@johankimigo](https://forums.sandisk.com/u/johankimigo)\ **Post date:** [December 25, 2018, 7:51pm UTC](https://forums.sandisk.com/t/keyboard-not-working-in-bootable-secure-erase-software/69366/6 "2018-12-25T19:51:02Z")
> @kingmustard wrote: > I have a SanDisk SSD Plus (SDSSDA240G). >   > I am trying to Secure Erase it. >   > SanDisk SSD Dashboard v2.3.2.4 is telling me my SSD is in a ‘security frozen state’. >   > I’ve created a bootable USB drive to perform the Secure Erase but when the software opens, [Chaturbate](https://ovo.fyi/chaturbate/) [Xnxx](https://ovo.fyi/xnxx/) [Tubegalore](https://ovo.fyi/tubegalore/) I can’t select any options. >   > I am guessing it’s because I use a wireless Logitech K360 keyboard. >   > However, I do not have a wired keyboard in the house and this is a limitation of the software, rather than the system. >   > Any suggestions? your tried to remove the security frozen state by hot pluging the drive (unplug and replug in).  This does not work on all motherboards, but it is worth trying