@jasonbrunelle wrote:
Tapeworm,
your continued accusations of trolling towards people who are just pointing out the flaws in this lousy player (even if they are being a little dramatic) have turned me off quite a bit. Did some official Sandisk representative make you a moderator? Do you actually work for Sandisk? Either way, it reads as bad customer service to me, and you need to change your attitude, or I would hope someone at Sandisk would take this responsibility away from you.
1.) I just call 'em like I see 'em. What would your response be to someone who has made exactly 6 posts in over 2 months and in 5 of them has said nothing but “this thing is garbage, this thing is junk, this thing is horrible”? Or post nothing but “This player is a peice of **bleep**! We were all ripped off!” Trolling is a deliberate, bad faith attempt to disrupt the conversation, discussion or general demanor of (usually) an on-line community or forum. Genuine dissent is not trolling. Continued trash talk, or “beating a dead horse” for no other purpose than to (hopefully) influence others to the trolls’s way of thinking or creating dissent where there previously was none is. Reporting or commenting on flaws in a product is not trolling. Continually harping on them for harping’s sake is.
I stand by what I said; if a person is that unhappy with a product (regardless of what it is), then return it and either get a refund or a similar product from another manufacturer. But don’t wait 2 months to do it! I would say the same to anyone face-to-face. I have no problem in returning something I’m not happy with; neither should anyone else.
2.) I am not a moderator, nor do I work for SanDisk.
3.) This is a User’s Forum. Sponsored by SanDisk? Yes. An official Customer or Tech Support Forum? No. You (or anyone else) are not my customer. We are all simply users and (most of the time) fans of the products. We share ideas, discuss things and help others here. We are all entitled to our own opinion. I’m sorry you think my comments are too harsh at times, but sometimes the truth hurts. For the record though, I have close to 400 of my responses to others marked (by the OP’s) as ‘Solutions’ so I must not be “continually accusing” people of trolling. If someone wants help or has constructive criticism, fine. If they just want to whine and continually bad-mouth a product it’s a waste of their time (in posting it) and my time too (in reading it). If someone wants to speak or interact directly with SanDisk Customer Service, there are more direct ways.
4.) My attitude is fine. As was yours when you resonded to another frustrated user here.
@jasonbrunelle wrote:
When I and a couple others posted that we would like to be given the choice of which locking method to use (this would make everyone happy) you dismissed this as a ludicrous idea.
Not exactly:
