iXpand not detected after ioS 9.3.1 update

Have iOS 9.3.2

Have FW 4.4.8

And not sync. Any suggestion?

Thank you

can you be more specific about your issue?

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I did the iOS update from 9.3.1 to 9.3.2 expecting that this will be the solution for this issue (Ixpand can´t connect to Ipad device), Also I did the update of the iXpand FW from 4.4.7 to 4.4.8 with out success.

Please i you can help me to solve this. Thank you

make sure you are using the correct app. The one you need is iXpand Sync. If you are using that app start a new thread and post some screen shots. that will help us try to find your issue. 

My IXPAND still didn’t work in 9.3.2 too.
I tried with one IPHONE 5 and one IPHONE SE.
Continues useless.

How can I solve this ?


I used THIS:

-iXpand Firmware Update version 4.4.7 for iOS 9.0

-Using a Windows PC:

  • Download the  iXpand Update Tool for Windows PC
  • Plug the iXpand into your computer and run the tool.
  • The tool will recognize the iXpand.
  • Follow the wizard to complete the firmware update.
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I can confirm that installing iOS 9.3.2 fixed this issue on both a 12.9-Inch iPad Pro and and an iPhone 6S.

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I agree Sandisk does not have control of IOS releases, however Sandisk & distributors are selling this product without advising their customers up front their is an issue.

There is a word for that and it’s not blameless!!!

Hi all…

I bought a sandisk ixpand 32GB today by online.  Unfortunately, it’s not detected in my iphone 6s.  I am using ios version 9.3.2.  And the firmware version of my sandisk ixpand = 4.4.7.  

Anyone can help me why this device not detected?

Thank you,


please make sure you are using the correct app iXpand Sync latest version is 1.6.10. If you are please start a new thread and provide the device info make and model from settings > general > about from your iOS device. Screen shots of the app would also be helpful. 

It’s not detected neither with 9.3.2. 

Should I return the product?

Doesn’t work neither with firmware update 4.4.7 on IOS 9.3.2

Not true. I updated to iOS 9.3.2 and my iPad still does not recognize the iXpand SanDisk. This is very frustrating.


After a lot of trouble with previous versions of IOS and iXpand firmware my iXpand had been working but is now back to not working again since the app updated to 1.6.10 and IOS ver 9.3.2.

The new app starts but won’t go past the message to “plug in the iXpand”.

The only files that can be accessed is My Downloads, none of the others stored on the iXpand.

When the iXpand firmware updater is run it reports that “Firmware 4.4.7 is up to date” and there is no prompt to update to 4.4.8 as with the previous app.

Can someone please sort this problem out as it has been going on for far too long and is now even worse as files on the iXpand cannot be accessed.

If this problem can’t be fixed can Sandisk offer a free upgrade to the new version of the iXpand.


See the attached files for screen shots.

Hardware & Software details

Apple iPad

iPad Mini Model # MF432X/A

IOS Ver 9.3.2


Model SDIX-064G BN150200043K

App Ver 1.6.10

Firmware Ver 4.4.7

I have ios 9.3.2 but still doesn’t detected, please help

please contact sandisk support. if you ahve the latest app and FW the iXPand drives may need to be replaced. 

Any update on ixpand update tools for Mac bro?

I updated to my iPhone 6 to iOS 9.3.5 and it still does not detect the iXpand Drive. I am so frustrated and it is very important and urgent for this device to work. Can anyone help me please? 

Hello, IXPAND not detected by iphone 6 with ios 10

what should I do?

Thank you


My Ixpand not detected by iphone 6 with IOS 10

please help me

what should I do?

thank you

there are 2 versions of the iXpand and they both use different apps. Make sure you are using the correct app. 

If you have the version 1 SDIX-XXX then you may need to update the FW using a PC. Here is a link with instructions http://kb.sandisk.com/app/answers/detail/a_id/17496/ 

If you are still having issues you may need to contact sandisk support