My cord is jenk, so a month ago I called in an RMA, not even an email so far. Was told to expect a 6 month wait for a new cable. WTF? Very satisfied with the machine, but very pissed off at both the cord and customer service. Six months is a very long time to wait.
I can just go up to Best Buy and get a twenty dollar cable, but will SanDisk reimburse me for that? Probably not. I even had to goto best buy to see if one of their cables worked… rode my bike there… WITH SANDISK ON THE FREAKING PHONE, across TWO busy intersections… my god! Their cables work just fine. Mine sux0r.
Rant time is over… Now I got big issues. Because my cord sucks, and I have to perform special rituals (put it in slowly, set different modes, wiggle it around, sacrifice a sheep, cut my ankle and let the blood drip on the connector, things of that nature 0.0) to get it to even charge now.
So to get a new song over to this thing I have to take my SDHC card, take it out of the machine, put it into an adapter, plug that into a computer in my house that has a reader, get the song illegally (napster wants a Sansa, not a card), put it on there, put it back in the player, and wait for it to reload.
I did that. Everything is fine. NOT. I see a white screen, can’t get rid of it. Reset it, saw the white screen which was changing colors a little bit, darker, lighter… now ten seconds later I’m inventing new profanities because I actually bought this machine, not my parents. Everything I buy turns to s**t…
So twenty or so seconds later, it comes back, I have officially crapped myself, and I play the song. Beautiful.
Next day on the bus, I want to listen to George Carlin. Not there. I want to listen to Coldplay. Not there. Acting on a hunch, I remove the SD card, then look at the artist list.
E M P T Y.
My Sansa has forgotten every song in it’s internal memory. It still has every recording I have ever made, and no part of the firmware is courrupt, so the songs are most likley still there.
YES!!! I removed and reinserted (lol dirty) the card to force it to refresh. The songs still don’t appear!
My videos, recordings, settings, and pictures are untouched. My songs, Top Rated Songs, GoList, are now empty. The songs on the SD card are still available.
FORMATTING IS NOT AN OPTION!
YES! I have tried MULTIPLE MACHINES!!! DESKTOP AND LAPTOP! YES!!! I tried the back ports! YES!!! We have confirmed that other cords work just fine! YES!!! I tried machines with different operating systems! WIN98, WIN2K, WINXP, WINVISTA, WIN7, MACX, LINUX! YES!!! I have no good way to attach this thing to a computer!!! PLEASE DO NOT ASK ME TO TRY ANY OF THE KNOWLEDGEBASE TIPS AND TRICKS: I HAVE TRIED THEM ALL! ALL I AM LOOKING FOR IS A WAY TO MAKE THE DEVICE REMEMBER IT’S INTERNAL SONGS!!!
Right now, I’m on the “Connected” screen. It’s a start, but Windows won’t have any of it. Code 43… device malfunction.