iPhone X with 11.1.2

Fair game to customer services team. If you provide all the necessary documentation, your RMA is complete in less than a week. They are really responsive and supportive.

Fix available for Iphone X and iOS 11.1.2:

To All… I was having the same problem using a 256GB iXpand USB 3.0 Drive.  I bought it a week ago.  It worked with my Ipad Pro but did not work with my Iphone X (both using iOS 11.1.2).  The ipad pro could transfer files from both the drive and the ipad.  My Iphone X would recognize the drive and would read files from the drive but I’d get the same error everyone else was getting when I tried to transfer files from the phone to the drive.  I  had the following setup:  App version 4.4.6.   iXpand Drive SDK v107_223.  Drive Firmware ver 2.60.103.88.  File System exFat.  The card type is 3.

Sandisk pushed an update to the App on Tuesday on the Apple App Store.  After the update, I now have App version 4.5.  iXpand Drive SDK v107_223.  Drive firmware version 2.60.132.80.  File system exFat.  Card Type 3.    After the update the drive works fine with my iPhone X (was able to transfer files from the iPhone X to the card and  I can use it directly with the camera), Ipad Pro, and my PC.

Note, it still is card type 3.  I do believe it is a firmware problem since it now works for me.  Give the update a try before you send back your drives via RMA.

  • C
      

@slotmonsta wrote:

This is not a problem with the FW version. It is a hardware issue related to the card that is used in the product. Type 3 cards are affected by the issue and the devices that use these cards will need to be replaced. Please contact SanDisk Support for a warranty replacement. 

By any chance you know the difference between type 2 and 3 cards? Is type 3 supposed to be faster? If Sandisk has fixed it through software and firmware like creese mentinoned, then I’d love to get the type 3 card version instead for better performance. Smiley Very Happy

For the record, the iXpand Updater provided by Sandisk isn’t showing any new firmware version even though it seems like creese has a newer version 2.60.132.80. Smiley Sad

@creese wrote:

Fix available for Iphone X and iOS 11.1.2:

 

 

To All… I was having the same problem using a 256GB iXpand USB 3.0 Drive.  I bought it a week ago.  It worked with my Ipad Pro but did not work with my Iphone X (both using iOS 11.1.2).  The ipad pro could transfer files from both the drive and the ipad.  My Iphone X would recognize the drive and would read files from the drive but I’d get the same error everyone else was getting when I tried to transfer files from the phone to the drive.  I  had the following setup:  App version 4.4.6.   iXpand Drive SDK v107_223.  Drive Firmware ver 2.60.103.88.  File System exFat.  The card type is 3.

 

Sandisk pushed an update to the App on Tuesday on the Apple App Store.  After the update, I now have App version 4.5.  iXpand Drive SDK v107_223.  Drive firmware version 2.60.132.80.  File system exFat.  Card Type 3.    After the update the drive works fine with my iPhone X (was able to transfer files from the iPhone X to the card and  I can use it directly with the camera), Ipad Pro, and my PC.

 

Note, it still is card type 3.  I do believe it is a firmware problem since it now works for me.  Give the update a try before you send back your drives via RMA.

 

  • C
      

That’s great to know. I’m still trying to find out the difference between type 2 and 3 cards, but for some reason I still couldn’t find any information on type 3 card. :laughing:

If we buy a new sanDisk 256 will it be compatable with iPhone x spially uploading (copying) photos from the iphone x to SanDisk.

How do we know it is compatable i.e.  (copying) photos from the iphone x to SanDisk?

What is the version No. of the above??

but how to update to 2.60.132.80? My app doesnt show it needs an update

my drive firmware is at 2.60.115.88 

card type 3

thanks

but how to update to 2.60.132.80? My app doesnt show it needs an update

my drive firmware is at 2.60.115.88 

card type 3

thanks

you cannot update the cards FW. You will need to follow the instructions in the notification and request a replacement. 

okay i tried submitting the RMA today from the iPhone - where it asked you to upload the proof of purchase, hello, I cant access my iPhone…lol

Anyway I did it by using my PC

Now it replied me asking for my Phone number which I already filled out on the RMA form

Nevermind, I replied that email and guess what? It says Receipient Mailbox is Full. Please try again later…LOL

@hgst wrote:

okay i tried submitting the RMA today from the iPhone - where it asked you to upload the proof of purchase, hello, I cant access my iPhone…lol

 

Anyway I did it by using my PC

 

Now it replied me asking for my Phone number which I already filled out on the RMA form

Nevermind, I replied that email and guess what? It says Receipient Mailbox is Full. Please try again later…LOL

Hello @hgst

I tried looking up your support request however the email you used to register here is not in the support system. If you can PM me the email address used when you created the replacement request I will have the support team look into your request and get a replacement processed as soon as possible. 

Regards,

slotmosnta

It’s [Removed]

 ONLINE RMA SUBMISSION [Removed]

thank you very much

dunno why they still asking for my phone number. I already put that in the form

@hgst

The support team said your RMA was approved about a half hour ago. Please check your email for return instructions. 

Regards,

slotmonsta

Thank you, got the email ???

hi, my returned item reached HK on Monday Jan 22nd  (received by HK RMA office) but until now the status still shows “Pending Return”

Do you think you can help me check on it? Thanks

my RMA number is [Removed due to privacy policy]

The standard time for processing is 7 to 10 business days after receiving the product. I have sent your request to the RMA team to see if they can expedite the return. 

Hi!
Both me and my mom are facing the same problem with our iXpand2 128gb and iPhone 8 / 7 plus.
I tried to fill a format, to get a new one, but it says it need a receipt, which I don’t have for mine since I bought it back in 2015. I only have the receipt for my moms purchase. Does this mean I can’t get a new one? I know which month and year I bought mine. Me and my mom bought it from the same store.

We live in Sweden, so our country is supported.

i would recommend contacting sandisk support directly with this question. 

unbeliveable! I just received my RMA back from Hong Kong today and they sent me a Type 3 card and giving the same error!!!

can you check and see if an app update is available? if so update the app and recheck the card type. 

ah ok, i plugged it in this morning and it asked me to update (yesterday it didnt)

works after the update

thank you very much