# ipandpand app no connection ixpand usb-c

**URL:** <https://forums.sandisk.com/t/ipandpand-app-no-connection-ixpand-usb-c/247595>\
**Category:** Type-C Drives\
**Created:** [November 5, 2024, 11:54am UTC](https://forums.sandisk.com/t/ipandpand-app-no-connection-ixpand-usb-c/247595 "2024-11-05T11:54:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![philippe1](https://avatars.discourse-cdn.com/v4/letter/p/6bbea6/32.png) [@philippe1](https://forums.sandisk.com/u/philippe1)\
**Post date:** [November 5, 2024, 11:54am UTC](https://forums.sandisk.com/t/ipandpand-app-no-connection-ixpand-usb-c/247595/1 "2024-11-05T11:54:07Z")

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Ixpandrive USB-c is NOT working on my new iphone 15 prp max  
(version USC lighting on previous versions iphone (11 )do work)  
no connection psisible with iphone  
when connection ixpand tot iphone: no reaction  
when opening ixpand app: “plug in ixpand drive to get started”  
online support not working  
apparently the app does not work with the uSb - c connection ???

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**Author:** ![suruguri.chaithanya1](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@suruguri.chaithanya1](https://forums.sandisk.com/u/suruguri.chaithanya1)\
**Post date:** [November 6, 2024, 12:12pm UTC](https://forums.sandisk.com/t/ipandpand-app-no-connection-ixpand-usb-c/247595/2 "2024-11-06T12:12:53Z")

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Hi @philippe1

Have you checked our knowledge base articles?  
([Get Support for Your SSDs and Flash Products | SanDisk](https://shop.sandisk.com/support))

Try this one.

- [SanDisk Phone Drive and iXpand USB Not Detected on iOS | SanDisk](https://support-en.sandisk.com/app/answers/detailweb/a_id/46600)

Have you opened a Support Case?  
If not, contact SanDisk Technical Support for assistance.  
([Contact Support | SanDisk](https://shop.sandisk.com/support/contact-us))