I recently purchased a iXpand USB 3.0 drive, 64GB, and am running IOS 12.1.4. When I plug the drive in, iOS detects it and asks if I want to launch iXpand Drive. When I launch the iXpand Drive application, the application fails to detect the drive.
I have tired all steps mentioned on the iXpand drive NOT detected troubleshooting link, to no avail.
Is this a known issue with iOS, the application, OR a defective drive?