# Installation fails **URL:** \ **Category:** Portable SSD\ **Created:** [August 27, 2010, 3:24am UTC](https://forums.sandisk.com/t/installation-fails/323069 "2010-08-27T03:24:17Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Persona\_1](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/persona_1/32/45841_2.png) [@Persona\_1](https://forums.sandisk.com/u/Persona_1)\ **Post date:** [August 27, 2010, 3:24am UTC](https://forums.sandisk.com/t/installation-fails/323069/1 "2010-08-27T03:24:17Z")
I just bought My Passport Essential WDBAAA3200ABK and when I try to install WD Smartware it stops installing at 25 seconds then closes without any message of “error” or something. The same thing happens when I try to install the Drive Settings. Why is this? Thank you. ---
**Author:** ![Erebus](https://avatars.discourse-cdn.com/v4/letter/e/c6cbf5/32.png) [@Erebus](https://forums.sandisk.com/u/Erebus)\ **Post date:** [August 28, 2010, 9:53pm UTC](https://forums.sandisk.com/t/installation-fails/323069/2 "2010-08-28T21:53:00Z")
Hello, Same problem her and I tried this on 3 different computers seven and XP… A big waist of time and I still cannot use the Hard drive as I need to do!!! I hope that some people by WD will sometimes take a look around here. Gerard ---
**Author:** ![Waltertjooo](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@Waltertjooo](https://forums.sandisk.com/u/Waltertjooo)\ **Post date:** [August 29, 2010, 6:37pm UTC](https://forums.sandisk.com/t/installation-fails/323069/3 "2010-08-29T18:37:54Z")
I have olso the same problem with installing it stops when 25 sec. to go ---
**Author:** ![EnEsEm](https://avatars.discourse-cdn.com/v4/letter/e/67e7ee/32.png) [@EnEsEm](https://forums.sandisk.com/u/EnEsEm)\ **Post date:** [September 2, 2010, 2:48pm UTC](https://forums.sandisk.com/t/installation-fails/323069/4 "2010-09-02T14:48:45Z")
I have the same problem:-( I uninstalled all versions of .net and reinstalled .net v.3.5, still the same problem. In my case, the exe does something for a long time (but the message is 25 sec. remaining) and gives a beep and vanishes with no message. Its the same for both installing the whole pack or just the drivers. Mine is a XP installation with the latest updates and servicepack. ---
**Author:** ![alvarosonrie](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@alvarosonrie](https://forums.sandisk.com/u/alvarosonrie)\ **Post date:** [September 2, 2010, 4:53pm UTC](https://forums.sandisk.com/t/installation-fails/323069/5 "2010-09-02T16:53:21Z")
The same to me with Vista. When it remains only 25sec to finish installation it stops with an Error "it doesn’t found the WDSmartware.exe in one directory of the C:" ---
**Author:** ![Boktor](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@Boktor](https://forums.sandisk.com/u/Boktor)\ **Post date:** [September 4, 2010, 6:04pm UTC](https://forums.sandisk.com/t/installation-fails/323069/6 "2010-09-04T18:04:36Z")
I have also the same problem. The installation stops at The last remaining 25 seconds en disappears. I reinstall en install several times, but without any result.  My computer has Windows XP and has the latest updates for Windows. I don’t know what to do. I spend a lot of time on it and it makes me mad. Boktor ---
**Author:** ![WDJeremy](https://avatars.discourse-cdn.com/v4/letter/w/a3d4f5/32.png) [@WDJeremy](https://forums.sandisk.com/u/WDJeremy)\ **Post date:** [September 9, 2010, 6:09pm UTC](https://forums.sandisk.com/t/installation-fails/323069/7 "2010-09-09T18:09:43Z")
Do you have the same problem installing SmartWare 1.3.0.16 directly from the [updater](http://download.wdc.com/smartware/WDSmartWare_SoftwareUpdater_for_Windows_1_3_0_16a.zip) if you do the following? 1. Click the Windows “Start” button and type “MSCONFIG” (without the quotations) in the Search Bar. Press “ENTER” to start the System Configuration Utility. 2. Click the “Services” tab, check the “Hide All Microsoft Services” box, and click “Disable All”. 3. Click the “Startup” tab, click "Disable All”, and click “OK”. 4. Restart the computer and let it fully boot back up into Windows. ---
**Author:** ![EnEsEm](https://avatars.discourse-cdn.com/v4/letter/e/67e7ee/32.png) [@EnEsEm](https://forums.sandisk.com/u/EnEsEm)\ **Post date:** [September 9, 2010, 8:20pm UTC](https://forums.sandisk.com/t/installation-fails/323069/8 "2010-09-09T20:20:23Z")
Thanks for your suggestion. I can install 1.3.0.16 directly without any problem by following your instructions. But don’t find any program installed so I cannot start the SmartWare. Don’t know what the updater has installed since I can’t find any WD software in the ControlPanel. I tryed again to install the software from the MyPassport but it does the same as before without installing the software. ---
**Author:** ![pantocrator](https://avatars.discourse-cdn.com/v4/letter/p/e5b9ba/32.png) [@pantocrator](https://forums.sandisk.com/u/pantocrator)\ **Post date:** [September 11, 2010, 9:02pm UTC](https://forums.sandisk.com/t/installation-fails/323069/9 "2010-09-11T21:02:30Z")
Thank you **WDJeremy** , but unfortunately, your tip does not help me… The problem is remain. My configuration: [WDBABM0010BBK](http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3705&p_created=&p_cats=185&p_cv=1.185&p_pv=3.330&p_prods=228%2C195%2C330) (1Tb), SmartWare 1.3.0.16, WinXP-64. Do you have other ideas, how to deal with bug in SmartWare? ---
**Author:** ![WDJeremy](https://avatars.discourse-cdn.com/v4/letter/w/a3d4f5/32.png) [@WDJeremy](https://forums.sandisk.com/u/WDJeremy)\ **Post date:** [September 15, 2010, 11:10pm UTC](https://forums.sandisk.com/t/installation-fails/323069/10 "2010-09-15T23:10:57Z")
WD released SmartWare [1.4.1.1](http://download.wdc.com/smartware/WDSmartWare_Software_Upgrader_for_Windows_1.4.1.1.zip) do you have the same issue after using that? ---
**Author:** ![Rubnm](https://avatars.discourse-cdn.com/v4/letter/r/d07c76/32.png) [@Rubnm](https://forums.sandisk.com/u/Rubnm)\ **Post date:** [September 16, 2010, 9:26am UTC](https://forums.sandisk.com/t/installation-fails/323069/11 "2010-09-16T09:26:03Z")
I have exactly the same problem, the error has reported is “Can’t found WDSmartWare.exe” in the /Font Parlor folder…yeah, cause erased himself ---
**Author:** ![Rubnm](https://avatars.discourse-cdn.com/v4/letter/r/d07c76/32.png) [@Rubnm](https://forums.sandisk.com/u/Rubnm)\ **Post date:** [September 16, 2010, 9:41am UTC](https://forums.sandisk.com/t/installation-fails/323069/12 "2010-09-16T09:41:32Z")
Updating to the last version it will fix the problem. Thnx ---
**Author:** ![Comet](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@Comet](https://forums.sandisk.com/u/Comet)\ **Post date:** [September 29, 2010, 2:05am UTC](https://forums.sandisk.com/t/installation-fails/323069/13 "2010-09-29T02:05:36Z")
I am having the same problem.  I have updated the firmware and software but it makes no difference (excellent waste of 2 hours last night).  Can anyone suggest any other fixes or do I take the stupid thing back!!??