"Installation Failed, Please Try Again Later" on 1.4.2 install

No go on that. Same MD5, too.

No go either. Tried the link and no msi file just an exe inside the folder.

Would it be posible to use the a copy of SanDiskSSDDashboardSetup.exe file that is in my laptop program files to try to install on my desktop computer?

And or use a copy of the msi. files too?

Hello all,

Same problem here w/ Win 10 64bit. installation fails for 1.4.2. Tried deleting exe. file as mentioned above then all files to no avail

  Sandisk SS prob.PNG

If the installation fails, it will remove all the files in SSD Dashboard folder. Try to copy the msi file before it is deleted and check the digital signature.

Also, you can copy the setup from from a different PC and try the installation. It is just the same.

If all of this doesn’t work, who would be able to help debuging the issue? It would involve installing DebugView from Microsoft.

Thanks

Same here Windows 10 Pro 64 bit

installDBService

=== Verbose logging started: 6/04/2016  15:19:43  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI © (B0:78) [15:19:43:867]: Resetting cached policy values
MSI © (B0:78) [15:19:43:867]: Machine policy value ‘Debug’ is 0
MSI © (B0:78) [15:19:43:867]: ******* RunEngine:
           ******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
           ******* Action:
           ******* CommandLine: **********
MSI © (B0:78) [15:19:43:867]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (B0:78) [15:19:43:867]: Grabbed execution mutex.
MSI © (B0:78) [15:19:43:997]: Cloaking enabled.
MSI © (B0:78) [15:19:43:997]: Attempting to enable all disabled privileges before calling Install on Server
MSI © (B0:78) [15:19:43:999]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (38:84) [15:19:44:006]: Running installation inside multi-package transaction C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
MSI (s) (38:84) [15:19:44:006]: Grabbed execution mutex.
MSI (s) (38:90) [15:19:44:011]: Resetting cached policy values
MSI (s) (38:90) [15:19:44:011]: Machine policy value ‘Debug’ is 0
MSI (s) (38:90) [15:19:44:011]: ******* RunEngine:
           ******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (38:90) [15:19:44:012]: Note: 1: 2203 2: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi 3: -2147287038
MSI (s) (38:90) [15:19:44:014]: MainEngineThread is returning 2
MSI (s) (38:84) [15:19:44:016]: User policy value ‘DisableRollback’ is 0
MSI (s) (38:84) [15:19:44:016]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (38:84) [15:19:44:016]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (38:84) [15:19:44:017]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:84) [15:19:44:018]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:84) [15:19:44:018]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (B0:78) [15:19:44:019]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (B0:78) [15:19:44:020]: MainEngineThread is returning 2
=== Verbose logging stopped: 6/04/2016  15:19:44 ===

I’ve done all steps as mentioned above. Still no chance to install 1.4.2 .

=== Verbose logging started: 06.04.2016  08:44:09  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\WINDOWS\SysWOW64\msiexec.exe ===
MSI © (A8:E0) [08:44:09:207]: Resetting cached policy values
MSI © (A8:E0) [08:44:09:207]: Machine policy value ‘Debug’ is 0
MSI © (A8:E0) [08:44:09:207]: ******* RunEngine:
           ******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
           ******* Action:
           ******* CommandLine: **********
MSI © (A8:E0) [08:44:09:208]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (A8:E0) [08:44:09:208]: Grabbed execution mutex.
MSI © (A8:E0) [08:44:09:210]: Cloaking enabled.
MSI © (A8:E0) [08:44:09:210]: Attempting to enable all disabled privileges before calling Install on Server
MSI © (A8:E0) [08:44:09:211]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (60:E8) [08:44:09:213]: Running installation inside multi-package transaction C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
MSI (s) (60:E8) [08:44:09:213]: Grabbed execution mutex.
MSI (s) (60:C8) [08:44:09:213]: Resetting cached policy values
MSI (s) (60:C8) [08:44:09:213]: Machine policy value ‘Debug’ is 0
MSI (s) (60:C8) [08:44:09:213]: ******* RunEngine:
           ******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (60:C8) [08:44:09:213]: Note: 1: 2203 2: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi 3: -2147287038
MSI (s) (60:C8) [08:44:09:214]: MainEngineThread is returning 2
MSI (s) (60:E8) [08:44:09:214]: User policy value ‘DisableRollback’ is 0
MSI (s) (60:E8) [08:44:09:214]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (60:E8) [08:44:09:214]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (60:E8) [08:44:09:214]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:E8) [08:44:09:215]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:E8) [08:44:09:215]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (A8:E0) [08:44:09:215]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (A8:E0) [08:44:09:216]: MainEngineThread is returning 2
=== Verbose logging stopped: 06.04.2016  08:44:09 ===

So, I finally got mine working after numerous failed attempts. Here’s exactly what I did…

  • Download dashboard 1.4.1 from Major geeks and install.
  • Close dashboard (from system tray too),
  • Use control panel - Programs and Features to remove version 1.4.1.
  • Install 1.4.2

No other actions between these steps (IE No need to reboot etc).

I can only assume that the 1.4.2 upgrade does not remove everything it should when it deinstalls 1.4.1

5 Likes

Thank you so much paulyates :wink:,

This is the only method that worked for me.

Now, I use the latest version of Sandisk SSD Dashboard, the 1.4.2 version.

georgealon : your installation tips don’t work, first because the installer file isn’t a msi file, but it’s an exe file. Then, even if the SanDisk folder under “Program Files” or “Program Files (x86)” is clean, the installation failed. I don’t know what exactly what it occurs, and why the installation failed each time.

My computer run on Windows 10 Pro 64 bit with a Sandisk Extreme Pro 960GB.

Good software M. Sandisk, usefull and essential to any owner of a Sansdisk SSD.

1 Like

There is no msi file and folder is still there after failed install.

1 Like

@lepa71 wrote:

There is no msi file and folder is still there after failed install.

Do the same things that @paulyates  do, it’s worked for me.

2 Likes

I re downloaded 1.4.2 from http://kb.sandisk.com/app/answers/detail/a_id/15108/

Uninstalled 1.4.1 using win 10 control panel.

Ran the downloaded software BOOM! the .msi file appeared in C:\Program Files (x86)\SanDisk\SSD Dashboard and the install completed.

1.4.2.msi.PNG

1 Like

Great

1 Like

I’ve tried everything and ver.1.4.2 won’t install no matter what I do.

So I will stay on ver. 1.4.1 and will never buy another SanDisk product again,Since you all can’t release a working ssd monitoring software.

1 Like

I’m having the same issue with the update. I’m sure Sandisk has already recognized and is working on the issue, but just posting here so they awknowledge it’s not just a small percentage having problems with the update.

Also, I wanted to point out that I reverted back to 1.4.1, so that I might do a clean uninstall in preparation for 1.4.2, but now I can’t uninstall 1.4.1 – it just gives me the option to install the update, which of course fails. I’ve tried uninstalling using the Control Panel, and by executing the official “uninstall” shorcut from the SSD Dashboard folder.

1 Like

it works! :smileyvery-happy:

windows 10 Pro 64 bit

installed back version 1.4.1 than uninstalled manualy and installed new one 1.4.2 no problems!

if you don’t have a 1.4.1 copy just download it from

http://www.majorgeeks.com/files/details/sandisk_ssd_dashboard.html

 but select :downloads@MajorGeeks not authors site

1 Like

"paulyates wrote:

So, I finally got mine working after numerous failed attempts. Here’s exactly what I did…

  • Download dashboard 1.4.1 from Major geeks and install.
  • Close dashboard (from system tray too),
  • Use control panel - Programs and Features to remove version 1.4.1.
  • Install 1.4.2

No other actions between these steps (IE No need to reboot etc).

I can only assume that the 1.4.2 upgrade does not remove everything it should when it deinstalls 1.4.1"

I can’t deinstall  1.4.1 - When I try to remove v1.4.1 it installs 1.4.2 with the known eror message.

2 Likes

solved (Windows 10 x64)!

the main problem is that you can not really install and deinstall 1.4.1 because the setup file under C:\Program Files (x86)\SanDisk\SSD Dashboard will be automatically replaced with 1.4.2.

-  install 1.4.1

  • go to C:\Program Files (x86)\SanDisk\SSD Dashboard and replace “SanDiskSSDDashboardSetup.exe” with SanDiskSSDDashboardSetup.exe 1.4.1 setup file.

  • run deinstall

  • install 1.4.2

1 Like

Ok, I finally get it. I downloaded the 1.4.1 and after installing 1.4.1 over 1.4.1 the installer ask me to deinstall 1.4.1. Complicate? Yes :slight_smile:

After the deinstallation process v1.4.2 was able to in istall.

The next time it would be nice if Sandisk makes a better job!

1 Like

I’ve tried everything. It did not work for me. Even installing version 1.4.1 now gives me the same error message. I’ve tried removing every reference to Sandisk folders and files and the only remaining file with I can’t remove is the Sandisk SSD Dashboard Service version 1.0.1. I’ve never encountered a software that is so difficult to install.