# Inconsistent connection of Extreme PRO SD Card USB-C Reader

**URL:** <https://forums.sandisk.com/t/inconsistent-connection-of-extreme-pro-sd-card-usb-c-reader/239996>\
**Category:** Card Readers | Adapters | other products\
**Created:** [March 30, 2024, 3:45am UTC](https://forums.sandisk.com/t/inconsistent-connection-of-extreme-pro-sd-card-usb-c-reader/239996 "2024-03-30T03:45:46Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Slickshoot](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@Slickshoot](https://forums.sandisk.com/u/Slickshoot)\
**Post date:** [March 30, 2024, 3:45am UTC](https://forums.sandisk.com/t/inconsistent-connection-of-extreme-pro-sd-card-usb-c-reader/239996/1 "2024-03-30T03:45:46Z")

</div>

I have an Extreme PRO SD Card USB-C Reader & 2 x USB-C sockets on my PC. 9 times out of 10 this card reader won’t connect/display the SD card (any SD card) regardless of whether I’m using both USB-C ports or just the 1. I only seem to have the issue with this card reader & not other USB-C hardware. I’ve tried putting a converter on it to connect to USB-A & again it seems very flaky.

Would the card reader have a driver & if so is there a way of updating it? Or are there any other tips to get the reader working?

Thanks!

 ![extreme-pro-uhs-ii-usb-3-0-type-c-sd-card-reader-writer-front.png.wdthumb.1280.1280](https://global.discourse-cdn.com/sandisk/original/2X/0/09c0f32c175a5144ed98ad2d1b76934484d90848.webp)

OS Name|Microsoft Windows 11 Pro  
Version|10.0.22631 Build 22631  
System Type|x64-based PC  
Processor|12th Gen Intel(R) Core™ i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)  
BaseBoard Product|ProArt Z690-CREATOR WIFI

---

<div class="post-metadata">

**Author:** ![Keerti\_01](https://avatars.discourse-cdn.com/v4/letter/k/9fc348/32.png) [@Keerti\_01](https://forums.sandisk.com/u/Keerti_01)\
**Post date:** [April 3, 2024, 6:07am UTC](https://forums.sandisk.com/t/inconsistent-connection-of-extreme-pro-sd-card-usb-c-reader/239996/2 "2024-04-03T06:07:12Z")

</div>

Hi @Slickshoot  
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:  
[https://kb.sandisk.com/app/ask](https://kb.sandisk.com/app/ask)

---

<div class="post-metadata">

**Author:** ![Vegan](https://avatars.discourse-cdn.com/v4/letter/v/f07891/32.png) [@Vegan](https://forums.sandisk.com/u/Vegan)\
**Post date:** [February 28, 2025, 12:20am UTC](https://forums.sandisk.com/t/inconsistent-connection-of-extreme-pro-sd-card-usb-c-reader/239996/3 "2025-02-28T00:20:36Z")

</div>

My old Dell has a built in SD card slot and it reads all cards

Other cards I have a USB adapter or 21

---

<div class="post-metadata">

**Author:** ![Evelynr](https://avatars.discourse-cdn.com/v4/letter/e/b5a626/32.png) [@Evelynr](https://forums.sandisk.com/u/Evelynr)\
**Post date:** [July 16, 2025, 3:08am UTC](https://forums.sandisk.com/t/inconsistent-connection-of-extreme-pro-sd-card-usb-c-reader/239996/4 "2025-07-16T03:08:42Z")

</div>

Based on your description: the Extreme PRO SD Card USB-C Reader consistently failing to connect (even with multiple SD cards and USB-C/USB-A ports), while other USB-C devices work normally, **updating or resintalling drivers** is structured troubleshooting approach.

To updated drives via Device Manager:  
Press Win + X \> Device Manager \> Expand Universal Serial Bus controllers. Right-click USB Mass Storage Device or your reader (may appear under Disk drives) \> Update driver \> Search automatically for drivers.  
If Windows finds no updates, visit SanDisk’s official support site, search for your reader’s model, and download the latest Windows-compatible driver. Install manually via “Browse my computer for drivers” in Device Manager.

To reinstall driver:  
In Device Manager, right-click the device \> Uninstall device \> Check “Delete the driver software” \> Reconnect the reader to trigger a fresh driver install.

You can also check this post for more relaiable solutions: [[Fixed!] SanDisk Creator SD Card Not Detected](https://www.easeus.com/storage-media-recovery/sandisk-creator-sd-card-not-detected.html)