Inability to convert videos

Whenever I use the converter to convert my videos, I always get an error appearing saying that the converter can’t read the file. It says:

"This file, name of video, cannot be imported, please install the correct codec first. If the files can playback on your computer, probably Sansa Media Convert does not support this format, or the file is corrupted."

and I’m pretty sure the file isn’t corrupted.

Have you installed any additional codecs? Some here have recommended the L-Lite codec pack and/or Apple’s Quicktime media player (for the codec contained within; you don’t have to use the player), but Neutron_bob says the CCCP (Combined Community Codec Pack) is the cat’s meow with all the requisite codecs needed w/o stuff you don’t need included with the K-Lite pack.

Try it & see if it helps. :smiley:

Have you installed any additional codecs? Some here have recommended the K-Lite codec pack and/or Apple’s Quicktime media player (for the codec contained within; you don’t have to use the player), but Neutron_bob swears the CCCP (Combined Community Codec Pack) is the cat’s meow with all the requisite codecs needed w/o stuff you don’t need included with the K-Lite pack.

Try it & see if it helps. :smiley:

It’s supposed to be easy to load a video into the Fuze…forget it!  We’re supposed to be able to drag the video (in any of a number of popular formats) into the provided Sansa Media Converter software, and then just drag and drop the converted video into the Fuze itself.

That doesn’t work – ‘Conver’ is grayed out and dowsn’t respond.

I called tech support and they told me it’s a known problem and that my issue was escalated to a senior technician who would contact me in 24-48 hours.  48 hours later, no contact so I called again.  This time I was told that the senior technician to whom the case was assigned was on leave and he would contact me once he got back and was able to familiarize himself with the case.  Maybe 24 hours. ???

This is for a known issue.

So we have a product from a major company that doesn’t work because of a known issue, with only one senior technician authorized to handle it, but the senior technician is gone for days and they don’t know when he’ll be back.

This is almost too bizarre to contemplate.

absp:  Is the video converted first?  movies and DVD’s need to be converted first.  There are various ways to do that, explained on this board.

Paul:  Was the Fuze plugged into the computer first?  Then you opened SMC? 

You don’t drag them to the video converter.

You plug in the FUze,

Open the SMC.

Open the file.

Click on the file in the SMC screen.

Click the on the Convert button.

If it’s a full length movie, you need to make sure it’s not protected and convert it with another converter first.

Also make sure the DVD isn’t protected.  Rentals won’t work.  Some new ones won’t work either (I think they were having trouble with Black Knight).  Downloads, I believe (correct me if I’m wrong) won’t work, if they are protected.

eta: also I was reading the boards (I know unusal…) and the digital copies don’t seem to work either.  There are some work arounds, but…

Message Edited by Dalaug234 on 03-03-2010 02:46 PM