Hello WD Comunnity!
I have the following Issue, I was doing a mac time machine copy yesterday, and at some moment an error message poped up, I disconected the drive, but when I connceted it again, my macbook pro didn’t recognize the drive, after several times(I have the drive with password), the WD unlocker poped up, but when I wrote the password the wd unlocker crashes, I have tried everything, disconect and conect the drive several times, restart the computer, reinstall wd utility and wd security, even restore my computer operating system to make sure that the problem wasn’t there, but there is no way I can unlock it the drive.
Help Pleaseeee!!!
P.D: my drive is an my passport ultra 2TB.
Hello,
Based on the information you have provided, I believe the partition is corrupted. Formatting the drive should make it usable again. However, this will delete all data stored in it.