I can't delete an empy folder

i have a PC/xp proffesional, and Window media player 11.
i can’t delete an empty folder? i get the messege “the device stopped  responding or got disconnected”
why is that?
is that because i dont have, the safely remove hardware icon?
thanks to anyone who got a clue

have you tried formatting the device? you will of course have to reload all the music but it is worth a try.

formating internal or external?

where can i read about formating, in more details than the sansa user guide?


what info are you looking for regarding formatting the player?

Formatting erases all the stored data (but the device will not format the software that allows you to naviagate the menus)