Do you actually represent Sandisk Ed_P?
If so i want to feed back some information to the decision makers within your organisation. Given the current GDPR rules and regulations, do you deem it acceptable to be asking people to send their protected data to a company not knowing how that data will be disposed of. Frankly, it is the most absurd scenario that i have come across for quite some time. I have sensitive data secured on my faulty USB and you want me to send that sensitive data for what reason exactly?
I would strongly suggest that you take the time to provide a tool to dispose of the data upon customers USB’s as they are clearly unusable in their current defective state. Quite frankly i will not bother buying from Sandisk ever again until you sort this mess out with your clearly poor sub-standard product.