How to open WD Password that doesn't appear in My Computer?

When I plug my WD Password into the Note’s USB, nothing happens, it doesn’t show up on the desktop or in the Finder (IOS). But if I use EaseUS Data Recovery Wizard it is able to locate WD and even search for lost files (which it can’t find). How do I access my files on WD Password?
I used WD drives utilities: SMART status error appeared on statur. And both the quick test and the full test failed.

@LeonardoNunes

Are you able to provide an image of what a WD Password device looks like?

Portable Drives | Western Digital Store

An image? Do you mean if WDPassword icon appears plugged in? If so, no. The only information I have on its functionality is via the Ease Wizard.

@LeonardoNunes

What are you plugging into your Notes USB? Sorry, I never saw or heard of a WD Password device. I am checking their site now.

Okay. It’s an external hard drive.

@LeonardoNunes
To provide help, it would be nice to know what WD device you own. I provided a link that has links to show the different devices. If I can’t help then I’ll provide a link to the sub-forum for that device.

Password Definition (techterms.com)


@LeonardoNunes

A Google search brings this up.
WDBLUZ0010BSL-05 - Google Search

You may want to post this topic here in the sub-forum you think will be best for the device you own.

Latest WD External Drives topics - WD Community

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I used WD drives utilities: SMART status error appeared on statur. And both the quick test and the full test failed.