I received a 4GB Sansa Fuze for Christmas, item #BH0910BMUK.
When I plug it into my computer the music player begins charging and shows
the connected screen, but the computer does not recognize that anything has
been plugged in.
I’m running Windows XP Service Pack 3, and my computer
exceeds all the recommended system requirements. I went through all of the
solutions listed on the support page with no success. I set the player to
MSC mode, refreshed the drivers, manually added the hardware driver, checked
the user restrictions, and downloaded the MTP porting kit. I also tried
plugging the player into a different computer and had the same results.
Wiggling the cord has made the computer recognize the player a couple times,
but not for more than 15 seconds. I think I might have a faulty cable?
I emailed firstname.lastname@example.org looking for further solutions and/or to send the player in for repair/replacement, and got the following response: “SanDisk does not provide warranty repair services nor sell replacement parts. However, you can purchase a replacement USB cable from the link that I have provided on my last email. You may also try to contact Bestbuy for a possible replacement of the cable since it is newly purchased. Kindly inform us if you are unable to get a replacement from the place of purchase.”
That just doesn’t seem right. The website and the insert that came with the player both say there’s a 1 year warranty against defects. I’m not going to spend money ordering a replacement part that may or may not solve the problem for something that didn’t work brand new out of the box. Since it was a gift from a person who lives in another state I have a scanned copy of the receipt but not the original, so returning it to where it was purchased won’t work.
Anyone have any more troubleshooting advice for the technical problem? Or advice on how to get an RMA to send it back under warranty?
Thanks a lot,