How do I remove the lock?

WD External and Portable SSD External SSD for Windows
1

I’ve got a WDC external hard drive in the My Book Family. It is used only by me. I set up the lock password and now I want to permanently remove it. HOW do I do this? I tried the Knowledge Base and it was far too complicated for me to clearly understand. Can you tell me how to permanently remove the lock function?

Thanks.

2

Go to setting on Smartware then:

  1. Click on drive settings
  2. Security
  3. Enter the password
  4. Check the option to remove security

More information on the following article:

http://wdc.custhelp.com/app/answers/detail/a_id/3741

3

help, i have the same issue, but no longer no my password, so i click on erase option and i get a error message saying to many attemps, so how can i reformat the drive now