I work at a Radio Shack franchise store(actually and appliance store with attached Radio shack franchise). I had a customer who purchased a 4B fuze for the purpose of downloading audiobooks from his library. He came in to return the Fuze because it didn’t fulfull his needs. I gave him a full no questions refund but told him that I thought that it was not a problem with his Fuze, but sometyhing wrong with the download. I love the Fuze(I own two 8G ones) and recommend it over the iPod to customers
I called the librarian(volunteer, not professional) at the library where he went with the Fuze and his laptop and she said that you “need to log on to the Netlibrary site and download the license” so it will play the files". I have been to the Netlibrary site and read their FAQs as well as downloading their Media Center and Download Manager to my laptop. I also upgraded the Windows Media Player to version 11 at a prompt from the Media Center.
On the customer’s(well hopefully once again when I get the problem solved, he will repurchase it) 4G Fuze, it shows under the Audiobooks,it shows the title of the book with a “speaker” icon where if music it woud be the album cover. Clicking fwd and then the weheel, the chapters 1-11 show up as titles,clicking on any of them shows <x/11>. I can run forward or back through the “tracks”(chapters) with the red pause which it will not come out of, or will fast forward through the chapters and then re-pause?
When I connected the Fuze to my computer to look for the files Windows Explorer and Media Player showed nothing in the Audiobooks folder?? My next move was to go to Netlibrary, log on(with his permission) to the customer’s account and try to find out how to download the license to (hopefully) “unlock” the “files”. According to what I got from the Netlibrary site, I had to open the files in Windows Media player after downloading them to get the license(I had the Fuzein the autodetect USB mode). I re-downloaded the “audiobook”( Here, I am not sure if that is audiobook as is Audiobook on the Fuze or not) to my laptop and opened it in Windows Media Player and it played back fine. When I stopped it and went back to File/open in WMP, I could see the book’s cover as an icon as well as the chapterswith numbers but only the title of book and author on each. I clicked on the Synch tab in WMP, dragged the book icon to the synch list and hit synch start. Now, I have the book’ cover showing up and can play it back but unfortunaely, I had clicked the “synch to media deviced” when the popup came up after connecting the Fuze and every album on my computer went on the Fuze before I got to that point
Oh great while I was typing this, I had the Fuze on the Audiobooks folder in pause on one chapter while I was working on the description and the Fuze doesn’t respond to any controls or turn off. I’ll have to go to the FAQs before daring to ask how to unfreeze it here.