Hi, I have been using wd password ultra 2TB for about two years. But I can not get my files from yesterday evening. WD Unlocer file is coming, I’m opening the lock. But I do not have any files in my hard drive. Emergency, please.
Try a different pc, port, and cable. If that doesn’t work, and if the drive doesn’t show up in Computer, but does in Disk Management, and there are no clicking noises, then it’s possible that you have file corruption on the drive. You could try data recovery.
I tried every way. It’s reading on the computer. However, after unlock is turned on, both the light is fixed and the file does not appear. So my computer has access to the my hard disk, but it does not show me the files.
Yeah, this doesn’t sound good, I’d contact support to see what they say.
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Taham u so much. Where can I contact? Could u send me an internet extension? I can not find it.
Contact Support
http://support.wdc.com/support/case.aspx?lang=en
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Thank you very much, but there is no return. I just mailed again.
Can i ask u something? My device is still guaranteed. But the warranty does not provide data recovery support. I will notify the guarantor of this situation. Then can I take my data and deliver it to the guarantor? How does the process work, do you have any knowledge? Or i don’t know what am i suppose to do??? 
And wd still did not respond to my e-mail, there is no Turkey support. There is just here.
Try scanning the disk for errors with Windows if that is your kind of computer. If a mac, there is a way as well, but you will have to google to find out how. You may have to google to find out how to do this on Windows if you don’t know how. After any disk errors are fixed your drive may be OK again.
hi, The problem is, I tried to try every way. Paying attention to the guarantee. The only result I get is; I / O error (we called name G/Ç error). The only problem is that the harddisk stopped playing the video while playing video actively on the computer and stopped accessing the data. The only thing that can be done right now is to recover data. I will never use WD again. How can I get the data in the daya without disturbing the guarantee that can be helped?
The suggestion I made to scan the disk does not affect the guarantee. It is standard disk maintenance. Scan the disk for errors; it will not hurt a thing and it might help.
The problem you have could happen to ANY hard disk, so it is unfair to put blame on anyone,
I did all sorts of scans on the disc and I didn’t sleep for 3 full days. The reason is that, my lecture notes and videos all in there. I have an exam after 3 weeks. What would you do. I hope the help from the prevailing person. And there is nobody in turkey who is authorized to answer correctly. I emailed WD Support 2 times. There is no mail other than automatic incoming mail. Tell me what you did then?
I said maybe I can not do this. So the guy I did not get the idea I did not ask. In Germany, Australia and America, I know how much I know people, and I see them all. I threw an email to whom I could not reach. You do not think I have the right to say these things. But I think this is my most natural right. Believe me.
Sorry, but I cannot be of further help. Good luck getting in touch with WD.
Hi Mike,
Do not you get the wrong idea? It’s not something I told you. I’m just helpless and I’m trying to find a solution immediately. If I told you the slightest thing that would break you, please forgive me.
I do NOT know how to fix your issue. Sorry.
