my sansa connec dosent work on my computer when i try to put music on its not even reading the usb it says unknown usb device i have tried EVERYTHING! help please!!!
it says unknown usb device
Is this error message from Windows or your music software?
Have you tried other devices to see if it is a USB/hardware problem?
Make sure you have Windows Media Player installed on your computer. I recommend installing the latest version from www.microsoft.com/downloads. This application has the Media Transfer Protocal bundled with it and this is required for your Sansa Connect to properly communicate with your computer. This is where I would start.
If you still need help, I’d recommend contacting SanDisk Tech Support. They were able to help me when I first started using my Sansa Connect.
-ML
Did you just get the Sansa Connect? If so, then you should make sure you got the firmware update. The current version is ZAP: 1.1.1.50371
Review the FAQs listed on this site to get the firmware update by either listening to Internet Radio for a while or running the Connect Recovery Tool.
