Hello,
I connected mybooklive 2TB to my router, ran setup on my Win XP home machine (wired connection to router) ran discovery and all was working fine. I then made three changes:
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Registered with WD
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Changed workgroup from “WORKGROUP” TO “HOME”
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Updated the firmware
At this point the problem began. When the firmware update was complete I got an error message and was no longer able to connect to the drive. I checked the drive and LED was green. I did the following:
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Shut down computer, drive and router. Restarted router, then drive, then computer. Re-ran discovery – failed to find drive.
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Tried to find drive in browser via “http://mybooklive” – got redirected to www.mybooklive.com
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Tried to ping mybooklive. Ping failed
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Found IP on router configuration page. Tried to ping IP, but that failed.
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Tried to reboot drive – nothing happened.
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Tried connecting drive directly to my computer. This did not work.
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Called WD support – they were unable to help.
Level 2 support is not available on weekends. Any help would be appreciated.
Thanks,
Art00