I contacted support via online chat with a problem with my SandDisk micro SDHC card. I provided the support engineer all requested information and then engineer requested photos of the card. This is the opposite of the helpful and expedient support my wife received when she contacted support for her card (same model and purchased at the same time). I called support who provided the same support as my wife and who provided me an RMA. This evening I received an email from the online chat engineer, Ashley K, harassing me for photos of the card to include the codes on the card which are too small to photograph otherwise she will deny my RMA. The card has already been shipped and I don’t appreciate the email harassment by Ashley K and threatening to deny the RMA for original SanDisk product which is in warranty. My family will never purchase a SanDisk product again and I have filed a complaint with the Better Business Bureau.
Beware of their online chat support!