Try looking up your account at www.yahoo.com/music. Sign in and verify that Yahoo sees your account as a valid To Go account. If it’s not seen as a To Go account there, then your Sansa Connect will think you don’t have a To Go account.
You can also try resetting your device back to factory default, and then signing into your Yahoo! account again. I’m hoping the re-authenticating will clear up any confusion with your Yahoo! account.
Beware before you buy this player or you may find yourself in same situation as Im in.
…
So I’m left with $150.00 radio and a lot of anger
directed toward SanDisk for not making people aware of the Music To Go! situation.
Regards,
John Davis
This is my fear as well. At least your Internet Radio works. Mine did for a couple of weeks until customer support supposedly fixed my “To Go” account.
Re-sign up for To-Go. Make sure to use THE SAME YAHOO ID so that all your music bookmarks are still there.
Now you’re back in business.
If you’re in the middle of subscription, call support before you do this- ask for the highest level support you can, and they can authorize a pro-rated refund for the portion of your subscription you didn’t use before your “upgrade”