# green screen on my clip zip

**URL:** <https://forums.sandisk.com/t/green-screen-on-my-clip-zip/29215>\
**Category:** All other MP3 players\
**Created:** [March 6, 2012, 11:28am UTC](https://forums.sandisk.com/t/green-screen-on-my-clip-zip/29215 "2012-03-06T11:28:06Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![zanglinda](https://avatars.discourse-cdn.com/v4/letter/z/a88e57/32.png) [@zanglinda](https://forums.sandisk.com/u/zanglinda)\
**Post date:** [March 6, 2012, 11:28am UTC](https://forums.sandisk.com/t/green-screen-on-my-clip-zip/29215/1 "2012-03-06T11:28:06Z")

</div>

My new Clip Zip has a bright green blank screen and no button I push changes this. I’ve powered off, and re-powered in MSC mode, but it’s the same. Is there anything I can do short of returning the device?

---

<div class="post-metadata">

**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [March 6, 2012, 4:24pm UTC](https://forums.sandisk.com/t/green-screen-on-my-clip-zip/29215/2 "2012-03-06T16:24:52Z")

</div>

You can try updating/re-applying the firmware manually, but I don’t hold out much hope. If it’s brand-new, i would return it. You paid for a new, working device. You didn’t get what you paid for. One shouldn’t have to “fix” a new unit.

---

<div class="post-metadata">

**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [March 6, 2012, 4:26pm UTC](https://forums.sandisk.com/t/green-screen-on-my-clip-zip/29215/3 "2012-03-06T16:26:13Z")

</div>

You can try resetting or updating/re-applying the firmware manually, but I don’t hold out much hope. If it’s brand-new, I would return it. You paid for a new, working device. You did not get what you paid for. One should not have to “fix” a new unit.