# Get at my Fotos/Videos

**URL:** <https://forums.sandisk.com/t/get-at-my-fotos-videos/59195>\
**Category:** Memory Zone 1.0 v4 (Android)\
**Created:** [October 4, 2014, 10:07am UTC](https://forums.sandisk.com/t/get-at-my-fotos-videos/59195 "2014-10-04T10:07:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gadeiros](https://avatars.discourse-cdn.com/v4/letter/g/8baadc/32.png) [@gadeiros](https://forums.sandisk.com/u/gadeiros)\
**Post date:** [October 4, 2014, 10:07am UTC](https://forums.sandisk.com/t/get-at-my-fotos-videos/59195/1 "2014-10-04T10:07:53Z")

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Hi.

I want to get at my fotos and videos moved to my SanDisk Memory card using this app on my Samsung S5.

After moving the files using the OptiMem feature, I don’t have any access to my fotos/vidoes other than using the files list in the App.

But I cannot display the files in the normal way, using the Pictures or Galery App.

And I cannot access the files on the SD card, when connecting the phone to a PC or when puting the SD card directly into a PC.

Probably they are stored in some database not acceesible without the Sandisk Memory Zone App.

This is completely ■■■■.

I installed the App, because somewhere I read that I will have seamless access to my data, but accessing my data using such a stupid app is nothing I would call seamless.

And I cannot switch Optimem simply off to resore all the data to the phone memory, because the phone memory is not big enough.

That’s why I installed the SD card and this App in the first place.

Now I want to burn my fotos/videos on a CD and I cannot, because this app doesn’t give me access to it!

How can I get back my data???

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**Author:** ![aeldaly](https://avatars.discourse-cdn.com/v4/letter/a/d78d45/32.png) [@aeldaly](https://forums.sandisk.com/u/aeldaly)\
**Post date:** [November 29, 2014, 1:17am UTC](https://forums.sandisk.com/t/get-at-my-fotos-videos/59195/2 "2014-11-29T01:17:42Z")

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I’m having the same issue. Almost 2 months now, without a reply. Does SanDisk monitor these forums?

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**Author:** ![dmxstu](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@dmxstu](https://forums.sandisk.com/u/dmxstu)\
**Post date:** [August 3, 2015, 5:00am UTC](https://forums.sandisk.com/t/get-at-my-fotos-videos/59195/3 "2015-08-03T05:00:18Z")

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Same issue…nothing. Tried talking to support. very rude…unhelpful

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**Author:** ![sarabando](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@sarabando](https://forums.sandisk.com/u/sarabando)\
**Post date:** [December 7, 2015, 10:43pm UTC](https://forums.sandisk.com/t/get-at-my-fotos-videos/59195/4 "2015-12-07T22:43:10Z")

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i having the same issue and cant get anyone to help told me have to rely on the fourms.&nbsp; Have any of you lost anything?

this app lost my voive memos which were important and only saved 2 my music is all gone but saved the ones i had deleted off my phone.&nbsp; Does anyone know if i restore it from this BS app if it will just put everyting back it took it from??

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**Author:** ![snapch23](https://avatars.discourse-cdn.com/v4/letter/s/aeb1de/32.png) [@snapch23](https://forums.sandisk.com/u/snapch23)\
**Post date:** [April 4, 2018, 1:26pm UTC](https://forums.sandisk.com/t/get-at-my-fotos-videos/59195/5 "2018-04-04T13:26:45Z")

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