Genre tags not working

Hello, I’m new to the forum but not new to the Sansa Clip+. This is the first time I have a problem I have not been able to resolve. I recently added new music to the clip with a genre tag as this is how I like to listen, by genre. I also use the random play. I have been listening for days and not one new song I added has been played. I have checked and re-checked the genre tags and they are uniform and correct. Any ideas of what could be wrong or how to fix? TIA!

How many songs do you have? You may have reached the limit of the database–the index built from tags like Album, Artist, Genre.

The Clip+ firmware was built before the giant microSD cards were on the market and the index/database–which is basically a text file–has a limit on the number of characters.

Can you see what you’ve recently added if you look through Album or Artist?

Or just scroll through something like Album or Artist and see if you get to the end of the alphabet.

If not you are at the database limit.

Solution: alternate firmware from .