G-RAID 2 can not be detected on my mac

I just bougth a G-RAID 2 (12TB) but my mac is not seeing it. I plug in the USB cable that came with it. I installed the G-RAID with Thunderbolt Configurator program BUT it says NO DEVICE FOUND. I use a Mac MacBook Pro (Retina, 13-inch, Mid 2014) with Mac OS 11.6.2.
Grateful for help.

Hi,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask