G Drive ArmorLock error

I am reaching out to this forum as western digital support does not seem to understand the issue nor the root cause and the appropriate solution. They completely miss the point and are way off mark.

I have purchased 2 G-Drive Armorlock SSD Sandisk Professional

When I create HDR .DNG files via Adobe Camera RAW (15.0) and in saving the picture directly unto the G-Drive, I get an error message “Could not save x because of a disk error”

I can save the HDR .DNG file on my computer and THEN copy it over to the G-Drive. I can retrieve the pictures from the G-Drive no problem. It is saving DIRECTLY to the G-Drive that is my problem. I am experiencing this issue with both of my G-drives.

I have also tried with Photoshop and Illustrator and I am having the same issue/error message. So the issue does not appear to be because of the specific file type I am treating nor Adobe.

I don’t know if it is related but it seems that this correlates to the time I did the last firmware update of my external drives.

Another thing that might be the cause is I recently changed cameras and the .RAW files are usually around 300MB.

N.B. I have also noticed that there is a folder called “damaged files” and there are currently 3 files in it (out of a thousands). I know it’s not alarming but I am wondering if it is a cause for concern given what I have described above.

Hi @Kencyr
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: