fuze+ shuts down when swiping controls

I just got my fuze+ less than a week ago and I’m having so many problems with it!  I can’t get the firmware to d/l and now…whenever I swipe left or right on the controls it shuts down.  Why? Should I just return this while I can and get something else?  Or is there a fix for this problem?  Anyone know?

Thanks!

Reinstall (or upgrade) your firmware, using the manual instructions in the firmware thread.

Bob  :smileyvery-happy:

if that does not work contact sandisk support as it seems to be a hardware problem. 

Thanks a lot Bob I will try this.I’ll tell you if it works! :wink: