Fuze --resume playback option for videos

I have now put videos on 7 different Sansa Fuzes for friends for Christmas.  This last one will not resume playback, it starts every movie from the beginning unlike all of the others.  I put the movies on this one at my friend’s house on her PC and the update installer wouldn’t install.  All of the others I did at my house and started by putting the latest firmware on them.  I believe this one I just did had the latest but I couldn’t update it anyway, it wouldn’t let me. 

Any ideas how I can get the resume playback option initiated?  If I need to, I can probably install the latest firmware from my PC (but I don’t have the Fuze in my possession).  Does anyone think it’s the firmware issue? 

Thanks for any feedback.