Fuze 8GB & win xp3

Jst purchased. shows connected on unit screen. xp attempt MTP driver install but fails. Have uninstalled several times with same results. so, can not use firmware updater or anything else. Unit won’t go into settings mode 4 me 2 switch 2 msc mode. All it does is play preloaded music. Any ideas or suggestions wld be appreciated. Thank you:mansad:

Did you buy a floor model or ‘demo’ unit? If so, it’s probably locked in demo mode. That prevents anyone from going into the Settings menu and screwinig it up.