I originally had this posted in the Sansa® Fuze section and just realized it is the wrong product section, hence the repost to here. I thought this might have to do with why there haven’t been any reads let alone suggestions.
07-20-2012 08:03 PM
Hi. I have a new Fuze+ which worked well for perhaps a month. Then, one day while playing music, the screen zonked into this sort of white mess with a sometimes undulating blue smear which sometimes reminds me of an aurora borealis. So it is impossible to navigate. The display is, in other words, shot … although if I’m lucky enough to touchscreen my way to a playlist, I can hear music, or the radio. So underlying functionality seems intact. When plugged into my imac, I can see the FUZEP folder fine and contents therein. When I could still “see” a display, I had set the Fuze+ to USB as my computer OS is mac. Can you suggest a way out of this mess? I haven’t had it long. But I also use a Mac, so while I have downloaded the latest firmware, not sure of how to install. Or do I even need firmware? I’d even start by settling for a reset, but no idea to effect this on a Fuze+. Suggestions welcomed!
@bloggsy12 wrote:
I originally had this posted in the Sansa® Fuze section and just realized it is the wrong product section, hence the repost to here. I thought this might have to do with why there haven’t been any reads let alone suggestions.
While your original post was in the (original) Fuze board, probably the main reason you didn’t get any responses yet was that it was night time here in the States, where a lot of our members live.
@bloggsy12 wrote:
I originally had this posted in the Sansa® Fuze section and just realized it is the wrong product section, hence the repost to here. I thought this might have to do with why there haven’t been any reads let alone suggestions.
While your original post was in the (original) Fuze board, probably the main reason you didn’t get any reads or responses yet was that it was night time here in the States, where a lot of our members live.
@bloggsy12 wrote:
Hi. I have a new Fuze+ which worked well for perhaps a month. Then, one day while playing music, the screen zonked into this sort of white mess with a sometimes undulating blue smear which sometimes reminds me of an aurora borealis. So it is impossible to navigate. The display is, in other words, shot …
You have an internal hardware issue. You, as a user cannot repair it. Contact SanDiskdirectly about a warranty replacement.
@bloggsy12 wrote:
I originally had this posted in the Sansa® Fuze section and just realized it is the wrong product section, hence the repost to here. I thought this might have to do with why there haven’t been any reads let alone suggestions.
While your original post was in the (original) Fuze board, probably the main reason you didn’t get any reads or responses yet was that it was night time here in the States, where a lot of our members live.
@bloggsy12 wrote:
I have a new Fuze+ which worked well for perhaps a month. Then, one day while playing music, the screen zonked into this sort of white mess with a sometimes undulating blue smear which sometimes reminds me of an aurora borealis. So it is impossible to navigate. The display is, in other words, shot …
Sorry to say it sounds like you have an internal hardware issue. You, as a user cannot repair it. You should contact SanDiskdirectly about a warranty replacement.
Thanks Tapeworm. For me that probably means turning it into an oversized flash drive and buying a new one - given the cost and just how bleedin’ long redtape takes to sort (ie hassle). But will give it a stab. In any event, not quite a total writeoff! Cheers
Don’t know where you live, but in here the States, SanDisk does a 1st Class job at replacement of defective products. This time of year, it should probably be 2 weeks or (most likely) less, from start to finish. The longest time consumer is the shippng; the defective player must go back, then the player must be matched up and verified against the RMA (Returned Merchandise Authorization) and the new one sent out.
Also in the States, SanDisk picks up the tab for returning the defective unit by sending you a link to a pre-paid shipping label they create so you can print it out and attach to the package, so there is no additional cost. Things may work differently depending on where you are.
Hi again
In the UK. Reckon it will be wherever Europe Central Office resides. Never had much luck with those cross-border jobs but I’ll check it out - thanks again!
Best
