I still cannot get this device to work. After another forum member explained the convoluted process of connecting to a mac (off, on hold, hold the center button, plug in usb)I actually got this device to open!!! But the device is still frozen–once I have “ejected” this device it still will not work. I am at wits end–feeling like I have ruined my day as well as spoiled my kids “big” gift.
I am really frustrated.