frozen on a music video

i just added some music video and paused it and now its frozen. i reset it but it comes back to it how can i unfreeze the video

thank you

lynnette

We need a bit more detail concerning your issue.  Was the video transferred to the Fuze using the Sansa Media Converter?

The file may be corrupted.  When you turn on the Fuze after resetting (give us details on the “reset”: are you holding the power switch in the “on” position for 15 seconds?), does it return you to the main menu?

µsansa

yes i hold it for 15 seconds but it goes back to the video i bought the video off itunes and was transferred using the converted center

i really want to listen to my player can anyone please help me im a newbie :neutral_face: