You said, “Hold down the << while connecting.” I did this while turning the power on without being connected. No reaction. Then a few hours later, I tried powering the Plus, and voila, it booted all the way into the entire contents…“Music” “Settings” etc, I then charged it via a wall plug, it took the charge completely, was responsive etc. Unplugged it, went into all the directories, BUT when I tried to play any song (files that played before), it would not, but I was able to go back to the “Home” page (“Music”). Then I turned it off to see if it would reboot with a power up, unfortunately the screen frose on the flower opening page and stayed there, necessitating a 30 second hold to shut 'er down.
Trying to connect to the laptop either gives me a “UNDEF Device Connection” and Win 7 asks me if I want to format it, and it will not take a format at all. I think I will try (if I can get it to boot again), I will try to format it from within the unit. Just now it booted and I told it to restore factory settings, which it did after a short delay, then I picked English and it took me to the NorthAmerica page, at which time, it froze. Next time I can get it to boot I will try formatting it. If I can manage to put a different firmware, I will try to place a firmware package older than 01.02.18.
So what I know is that #1 the battery will charge; #2 SOMETIMES it will boot up; it will not play any files even though I can get into the directories; #3 it freezes at various points #4 it seems that any access to the directories seems to freeze it.
Again, any more insights, I think there IS a way to figure this out, and I believe the device CAN be brought back to normal life (fingers crossed)
By the wqy, what is the difference between firmware Version 2. and Firmware Version 1, are there different CLips they pertain to??
Thanks again for help here.