Forwarding to the next track

Hi there,

When I press the >>| bar, I get a message that it is adding the song to the GoList or that it is already added but I cannot move ahead until the song has finished playing.  Does not seem to matter how long I press the button.   All ideas welcome.  This is a brand new device, purchased yesterday at BB.  the user is also brand new at this so it could well be a user issue!!