Been using a SanDisk Cruzier 32GB for a few years now. All great! UNTIL.
Premise: Ugraded to V3 on Windows many months ago… all great!
Have used on Mac 10.8 (Mountain Lion) with V2 in the past - no problem.
Last night… popped into Mac and launched the V2.app (locally installed) and it prompted me to hit next to go through the upgrade steps to V3. I did not want to do this at that time… I had a deadline … just wanted to open a file and print it and move on until I had a few hours to deal with a formal upgrade.
So, after cancelling, I browse to the Cruzier drive and select Secureaccess V2.0 for Mac - as I ALWAYS HAVE!!!
I get a dialog box that says… upgrade available… select Cancel or Upgrade … I hit cancel thinking it would let me continue on into the V2 software… BUT NO!
I run the V2 software again. Get the prompt to Cancel or Upgrade again… NOTICE: There is NO WARNING - NO BACKUP NOW OPTION, NO INDICATION THAT YOU ARE ABOUT LOSE EVERYTHING IN YOUR CURRENT VAULT AS IT REPLACED WITH A NEW ONE!
Without any expectation of total melt down… I selected Upgrade as I still wanted to get my work done. Mind you, there was no other option to get to my data at this point!! NONE! When I selected Upgrade… the progress bar started and it was over in 30-40 secs… done. V2 software was removed from the Cruzier and V3 was put there; all in less than a couple of mins… everything V2 was gone to include my V2 vault, the data within and the V2 software. GONE!
I am sick, disgusted, frustrated and frankly pissed to no end. I had a LOT of data on there I transported to/fro for work. I have been working all night and part of this day to try to figure a way to recover or at least restore an old backup (1 year ago) to no avail. ITS GONE!
NOW - SANDISK… I’m pissed more at your UPGRADE automated process than anything. You guys are data people and are supposed to be better that this. I don’t understand how you do not have a backup step in your process … at least the option to click if not mandatory. And now that I cannot get V2 software to reinstall and restore to from old vault. So put yourself in my shoes. You have now COST ME more money that a 32GB USB Stick (which was expensive a few years ago)…