I have tried to install the Firmware Updater on two computers. One desktop and one laptop - each running Windows XP SP3. In both cases the Firmware Updater fails to install, failing with error message, “Cannot open OLE!” I am running as users that are members of the Administrators group, and there is plenty of RAM and disk space in both instances.
Is there another way to get the Sansa Media Converter, or some other way to get the Firmware Updater to work? Sansa folks gave me direct links to firmware update files, but not to the media converter.