# Firmware Updater Question **URL:** \ **Category:** Sansa Clip | Clip+\ **Created:** [May 24, 2009, 1:11pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718 "2009-05-24T13:11:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 24, 2009, 1:11pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/1 "2009-05-24T13:11:15Z")
I just downloaded the Updater and when I clicked on “Run” the Updater Icon blinked but nothing else happened.   Is it installed and is this typical of  what happens when installing? V01.01.30 is the version I currently have on my Clip.   I don’t think it was updated when I plugged it into the computer.   I think that this is the original version I had on it when I started. Help please. Regards, Len ---
**Author:** ![daft](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@daft](https://forums.sandisk.com/u/daft)\ **Post date:** [May 25, 2009, 12:38am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/2 "2009-05-25T00:38:16Z")
Aren’t you clicking on the update installer rather than the updater? I don’t have an answer for you (one can be searched for in the archives, if not by a live person soon), but wanted to agree with your frustration. It would be nice if the updater was explicit about whether it had checked, and what it found. I believe I can see a flicker of the updater coming to life for a half second in the tooltray or whatever when starting the machine, but that is all. I wish this forum would clearly post what are the latest version numbers and when a new one has been released (not buried in umpteen pages of extraneous discussion). Actually I guess there are always 2 current versions depending which subtype of hardware they happened to install inside. Message Edited by daft on 05-24-2009 05:39 PM ---
**Author:** ![gwk1967](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@gwk1967](https://forums.sandisk.com/u/gwk1967)\ **Post date:** [May 25, 2009, 12:44am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/3 "2009-05-25T00:44:36Z")
> @daft wrote: > Aren’t you clicking on the update installer rather than the updater? I don’t have an answer for you (one can be searched for in the archives, if not by a live person soon), but wanted to agree with your frustration. >   > It would be nice if the updater was explicit about whether it had checked, and what it found. I believe I can see a flicker of the updater coming to life for a half second in the tooltray or whatever when starting the machine, but that is all. >   > I **wish this forum would clearly post what are the latest version numbers and when a new one has been released (not buried in umpteen pages of extraneous discussion). Actually I guess there are always 2 current versions depending which subtype of hardware they happened to install inside.** > Message Edited by daft on 05-24-2009 05:39 PM If you go to the “Sansa Clip Firmware Update” topic at the top of the page (among the “sticky” topics, so it’s hardly buried), it **does** give the version and date of release in the first post. Message Edited by gwk1967 on 05-24-2009 07:45 PM ---
**Author:** ![daft](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@daft](https://forums.sandisk.com/u/daft)\ **Post date:** [May 25, 2009, 12:51am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/4 "2009-05-25T00:51:08Z")
On what page… IT’S 20 PAGES LONG!!! The info isn’t on the last pages, and the first pages have outdated numbers! That sticky shouldn’t allow water cooler chitchat. ---
**Author:** ![daft](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@daft](https://forums.sandisk.com/u/daft)\ **Post date:** [May 25, 2009, 1:08am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/5 "2009-05-25T01:08:01Z")
> @gwk1967 wrote: > If you go to the “Sansa Clip Firmware Update” topic at the top of the page (among the “sticky” topics, so it’s hardly buried), it **does** give the version and date of release in the first post. > I don’t see any release date. The only way for a newbie to make sense out of what you say is to note the subtle “last updated” timestamp at the end of that long first post. It is relatively recent, but who knows if ver# was updated at that time. Only way to tell is to wade thru 20 pages of that thread and look for version numbers. If they are all less or equal, than we can infer that maybe someone kept the first post valid in it’s entirety. I would prefer that sticky allowed no replies. Message Edited by daft on 05-24-2009 06:09 PM ---
**Author:** ![marvin\_martian](https://avatars.discourse-cdn.com/v4/letter/m/3ec8ea/32.png) [@marvin\_martian](https://forums.sandisk.com/u/marvin_martian)\ **Post date:** [May 25, 2009, 3:45am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/6 "2009-05-25T03:45:07Z")
> @daft wrote: > > * * * > > > > @gwk1967 wrote: > > > > If you go to the “Sansa Clip Firmware Update” topic at the top of the page (among the “sticky” topics, so it’s hardly buried), it **does** give the version and date of release in the first post. > > > > * * * > > I don’t see any release date. The only way for a newbie to make sense out of what you say is to note the subtle “last updated” timestamp at the end of that long first post. It is relatively recent, but who knows if ver# was updated at that time. Only way to tell is to wade thru 20 pages of that thread and look for version numbers. If they are all less or equal, than we can infer that maybe someone kept the first post valid in it’s entirety. I would prefer that sticky allowed no replies. >   > Message Edited by daft on 05-24-2009 06:09 PM   **Sansa Clip Firmware version 01.01.32 download and installation instructions** 02-19-2009 06:45 PM  (release date) ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 25, 2009, 11:16am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/7 "2009-05-25T11:16:30Z")
Ok, if you folks can get past the arguing for a moment I 'd still like an answer to my original question. That would be the first post and incidentally, the reason for this thread…lol. BTW, I think that they do a pretty good job for the users and also the newbies.   Just requires a bit of  effort to find the answers.   In this case I think I followed the instructions with regard to downloading the updater.   I just wanted to know why it doesn’t seem to update my firmware when I connect the Clip to the computer. Regards, Len ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 25, 2009, 4:42pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/9 "2009-05-25T16:42:37Z")
Well I’m beginning to wonder if I’d be better off just doing the same thing. It doesn’t seem to work anyway.   I went to look at the clip explaining how to use it and it didn’t work either. Thanks for the reply. Regards,  Len ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 25, 2009, 6:30pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/10 "2009-05-25T18:30:30Z")
Ok, I went here to try and download the latest Firmware vers. for my Clip (2gig.): [http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109](http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109) It says there are two different vers. available.   Anyone know which I should download for my Clip.   01.01.32  or 02.01.32? I currently have V01.01.30 on the Clip so I would think it would be the 01.01.32.   If so what’s the other one for? Regards, Len ---
**Author:** ![conversionbox](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@conversionbox](https://forums.sandisk.com/u/conversionbox)\ **Post date:** [May 25, 2009, 6:36pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/11 "2009-05-25T18:36:00Z")
> @djlen wrote: > Ok, I went here to try and download the latest Firmware vers. for my Clip (2gig.): > [http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109](http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109) >   > It says there are two different vers. available.   Anyone know which I should download > for my Clip.   01.01.32  or 02.01.32? >   > I currently have V01.01.30 on the Clip so I would think it would be the 01.01.32.   If so what’s > the other one for? >   > Regards, > Len > You think right. The other one is for a V2 Clip, they have a different hardware but work no different. ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 25, 2009, 10:25pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/12 "2009-05-25T22:25:03Z")
Why is everthing so dang complicated around this little player. I downloaded the update and it’s a “bin file” which I have no clue how to open. I hate to be a pain in the a\*\* but this is beginning to get on my last nerve. Regards, Len ---
**Author:** ![conversionbox](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@conversionbox](https://forums.sandisk.com/u/conversionbox)\ **Post date:** [May 25, 2009, 10:26pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/13 "2009-05-25T22:26:06Z")
> @djlen wrote: > Why is everthing so dang complicated around this little player. > I downloaded the update and it’s a “bin file” which I have no clue how to open. >   > I hate to be a pain in the a\*\* but this is beginning to get on my last nerve. >   > Regards, > Len > You DONT have to open the bin file. Thats what you copy to your player. The player can read it.  ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 26, 2009, 12:28am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/15 "2009-05-26T00:28:43Z")
No, I’m sorry but it’s not ‘easy’.   The way it’s explained is very complicated and not clear at all. I have read the \*\*bleep\*\* directions numerous times.   I downloaded the upgrade and it will not open. The updater explanation is totally unclear and trying to open the upgrade and apply it just doesn’t  work because it doesn’t open.  Even the ‘how-to’ video link is a blind link.  It opens in Winamp with no  time and does nothing. You know…I’ve done a bunch of firmware upgrades on different apps. and never had this much trouble understanding what in the world they want.   I give up.   The player works fine with the old firmware.    It’s just aggravating when someone tells you it’s clear when it is not clear…like I’m an ■■■■■ or something. Message Edited by djlen on 05-25-2009 08:29 PM ---
**Author:** ![conversionbox](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@conversionbox](https://forums.sandisk.com/u/conversionbox)\ **Post date:** [May 26, 2009, 1:04am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/16 "2009-05-26T01:04:49Z")
> @djlen wrote: > No, I’m sorry but it’s not ‘easy’.   The way it’s explained is very complicated and not clear at all. > I have read the \*\*bleep\*\* directions numerous times.   I downloaded the upgrade and it will not open. >   > The updater explanation is totally unclear and trying to open the upgrade and apply it just doesn’t  > work because it doesn’t open.  Even the ‘how-to’ video link is a blind link.  It opens in Winamp with no  > time and does nothing. > You know…I’ve done a bunch of firmware upgrades on different apps. and never had this much trouble > understanding what in the world they want.   > I give up.   The player works fine with the old firmware.    > It’s just aggravating when someone tells you it’s clear when it is not clear…like I’m an ■■■■■ or something. >   >   >   > Message Edited by djlen on 05-25-2009 08:29 PM > Is it possible you are trying to do the wrong one? There are two versions of the clip and 2 Firmwares? What is your current Firmware. Have you tried just copying the bin to the player and turning it on? ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 26, 2009, 5:08pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/18 "2009-05-26T17:08:18Z")
Ok, I did unzip the zip file.   When I open the 'G:' (Sansa) drive there are a few folders. Music; Audiobooks; Record; Audible & Podcasts.   Do I just drag and  drop the unzipped file to an open area or does it go in a folder? Once dragged and dropped I disconnect the player and it will re-start on it’s own? And the firmware will begin it’s update…correct? Then once it’s finished it’s update it will re-boot itself and it should reflect the new  version in the System Info. section. I think the biggest question is where to drag the unzipped file to in the G file. I do appreciate the help, BTW. Regards, Len ---
**Author:** ![marvin\_martian](https://avatars.discourse-cdn.com/v4/letter/m/3ec8ea/32.png) [@marvin\_martian](https://forums.sandisk.com/u/marvin_martian)\ **Post date:** [May 26, 2009, 5:14pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/19 "2009-05-26T17:14:58Z")
> @djlen wrote: > Ok, I did unzip the zip file.   > When I open the 'G:' (Sansa) drive there are a few folders. > Music; Audiobooks; Record; Audible & Podcasts.   Do I just drag and  > drop the unzipped file to an open area or does it go in a folder? > Once dragged and dropped I disconnect the player and it will re-start on it’s own? > And the firmware will begin it’s update…correct? > Then once it’s finished it’s update it will re-boot itself and it should reflect the new  > version in the System Info. section. >   > I think the biggest question is where to drag the unzipped file to in the G file. >   > I do appreciate the help, BTW. >   > Regards, > Len Not into any of the folders…in an open area is where you drop it. Then disconnect, and let it do its thing. 😃 ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [May 27, 2009, 9:42pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/21 "2009-05-27T21:42:56Z")
I drag & dropped it, disconnected and it said it was installing the new firmware.   Now it’s refreshing my playlists. Well, I must have hit something weird cause it was in Korean or some other Asian language but I reset it to English and it is now updated to the .32 Vers. I appreciate the patience and the help. Thanks to all who took the time for me.🙂 Regards, Len ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [June 4, 2009, 12:56am UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/23 "2009-06-04T00:56:09Z")
Ok, I thought all was well but today I plugged the clip into my computer and it shows nothing on it even though I have music from three different genres on it an they play fine. I just am not able to access them. When I try to add music to the clip now I get an error message: "Cannot copy \_\_\_\_\_.  The device has either  stopped responding or has been disconnected".   When I look at the clip itself it says ‘Connected’. I just installed the newest drivers last week (read above).   Could this be causing the issue?    Or is it something  else? Regards, Len ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [June 4, 2009, 2:55pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/25 "2009-06-04T14:55:23Z")
Ok, the player reset did not do it.   The computer re-start didn’t either. Reapplying the fireware doesn’t work because I get that same error message…"Cannot copy m300a.  \ The device has either stopped responding or is not connected." This btw, is while I’m looking at the device and it says, “Connected”. I just re-formatted the clip and now it has nothing on it and I tried re-connecting with the same error message as above.   The difference now is that I have nothing on the clip.  All music was erased when it  was re-formatted. Help Please!! Regards, Len ---
**Author:** ![djlen](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@djlen](https://forums.sandisk.com/u/djlen)\ **Post date:** [June 4, 2009, 5:19pm UTC](https://forums.sandisk.com/t/firmware-updater-question/45718/27 "2009-06-04T17:19:53Z")
This last thing you suggested worked!! Did I need to lock it before holding the button when I connected?   Well, I guess I’ll find out next time I load or delete files. I don’t understand why I had to go through all the changes but I’m happy I am now able to connect  with the computer. Maybe you can explain why all this was necessary? Before I tried this last thing you suggested, when I’d connect it would not show an icon in the lower  part of my screen although it would make that beep when connecting.   Also when I went to ‘my computer’ the icon there was a picture of the Clip and after doing as you suggested it was the hard drive icon again. Something weird about that.   Hope you can understand what I’m trying to relate here. Feed back on this would be welcome as I’d like to just be able to connect it in the future without all the  changes I had to go through this time. Regards, Len [Next page](https://forums.sandisk.com/t/firmware-updater-question/45718.md?page=2)