Firmware update without in mtp mode

Does anyone know how to update firmware when the express is not in mtp mode?
Because our only computer that the firmware updater appears when you plug the express in has WMP10 but no internet and 9 doesn’t suppport Mtp so i can’t use our internet pc to update it. Is there a way around this without installing a new WMP?

The firmware does not matter if WMP is installed.

You can always call sandisk and see if they can send the manual firmware to you… :slight_smile: