Until yesterday had a perfectly functioning WD My Essential 2TB external drive. The software notified me of a firmware update which I installed without trouble.
However since then the Quick view software is showing me curious and invalid results…
For example I have 186 movies on my local hard drive which is being backed up to the WD external drive. These movies consume 148Gb of disk on drive C: and the old firmware/software reported this correctly.
The new software only shows 111 files and 48Gb on drive C. So the new software is not reading drive C: correctly or potentially backing up all of my files from drive C: However there appears to be 153Gb of movie files on the WD drive as reported in the Home page, but only 48GB is shown on the Backup page!!
There are similar mismatches with my Music folders where the discrepancies are greater!!
Anyone else have this problem and a solution?
I would like to revert to the previous firmware but do not know if this is possible (nor do I know what the previous version number was!)
I have subsequently reformatted the My Book and re-installed the firmware update.
I have then completed another backup.
When you hover the mouse over the movies category on the the C: drive, it shows 111 files and 48Gb. I know there are more movie files and data than that on the C: drive.
The My Book movies category also shows that 48gb of files have “apparently” been backed up, but when you hover the mouse over this category it shows 297 files and 197gb of data!
This new software is not reading the drive to be backed up properly, nor is it displaying correctly (i presume?) what has been backed up on the My Book.
