# Firmware update problems

**URL:** <https://forums.sandisk.com/t/firmware-update-problems/49650>\
**Category:** Sansa Clip  |  Clip+\
**Created:** [October 29, 2013, 4:22pm UTC](https://forums.sandisk.com/t/firmware-update-problems/49650 "2013-10-29T16:22:22Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![black\_rectangle](https://avatars.discourse-cdn.com/v4/letter/b/48db29/32.png) [@black\_rectangle](https://forums.sandisk.com/u/black_rectangle)\
**Post date:** [November 3, 2013, 4:26pm UTC](https://forums.sandisk.com/t/firmware-update-problems/49650/6 "2013-11-03T16:26:46Z")

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If you can get to Settings/System Settings/USB try both MSC and MTP connections. One might work–the one you were using may have gotten switched during the update.&nbsp;

Otherwise, nuke it.&nbsp;

Try formatting the unit from its own Format command, under Settings/System settings. &nbsp;It looks like you’ve already tried that, though.

In Settings/System Settings go to USB Mode and make it MSC. Then connect to Windows and format the unit to FAT32 if that’s not what comes up automatically.&nbsp;

1.02.18 should be the right firmware.&nbsp;

[http://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Sansa-Clip-Firmware-Update-01-02-18/td-p/280756](https://forums.sandisk.com/t/sansa-clip-firmware-update-01-02-18/49065)

Unzip it and send clppa.bin over (MSC Mode) to whatever driveletter the Clip comes up as. &nbsp;Make sure the whole thing gets transferred.

When you disconnect it should show that it’s updating. &nbsp;I use MSC mode, but if you’re using Overdrive it may work better in MTP.&nbsp;

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