Hello. I have a Sansa SanDisk c250 mp3 player, and I’ve owned it since Feb 2007. It was a gift, so I’m not sure if it was new or refurbished. I am currently having problems with the functionality of the power button.
The power button does not work. The player charges, and when I disconnect the player it remains on. This is how I tested the functionality of the other buttons. The player still shuts the screen off in power-save mode after one mintue, and all buttons but the power button will “wake it up”. After five minutes, as per my settings, the mp3 player powers down on its own. Then, I cannot turn it back on until I return to my computer to charge it. Needless to say, I cannot turn the player off otherwise either since the power button doesn’t work.
Will a firmware update, or reformatting the memory, or other such solution work for me? Or, will I have to call technical support and eventually RMA the device?
Thank you very much for your time and assistance.