I just downloaded the Sansa firmware update. After the download completed, the installer said “now unplug Sansa to complete installation.” I did that and the Sansa froze, then shut off. Now it wont turn on. I just bought this a few months ago, and this is my 2nd Sansa. I am very upset. Help.
It is very unlikely that the upgrade killed the player–I’ve never heard of that happening before, ever. Did you try resetting the player? (With the original Clip, hold the on switch uppermost for 20-30 seconds or more; with the Clip+, hold the on button down for 20-30 seconds or more.) And just to be sure, in case you upgraded manually, did you install the correct firmware for your player? There is a separate firmware for each of the original Clip, the Clip+, and the Clip Zip; and for the original Clip, there is a version 1 and a version 2 firmware. The firmwares are not interchangeable.