i completely agree i emailed the customer suport this is what i sent
i just have one question, what is the deal with your sansa view dont you
read on the forums if this kinda of crappy service continues to go on i
garuntee you that you will not have very much buisiness. What is the problem
would it kill you just to update the sansa view i dont know maby once in a
blue moon cause that seems to be the case. If your objective is to drive
other people crazy until they just go off and but an ipod or something else
then you acomplished it the onle reason i havent is becouse i do not have
any mone to purchase an ipod. seriously you probobly get alot of email just
like this one but im telling you your buisness is not going to last much
longer if you continue with this kind of customer service. and every time i
email you with any kind of problem i dont ever get the information im
looking for just little hints to “fix” my isues WELL YOU KNOW WHAT THE KIND
OF ISSUE THAT I AND JUST ABOUT EVERYONE IN THE SANSA VIEW COMMUNITY HAVE IS
YOUR CRAPPY CUSTOMER SERVICE.
and this is what they sent back
Thank you for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
It seems that you had an issue with your Sansa View player before and it was already resolved.
Please give us more details regarding the issue that you are having with your device. This will help us provide you with the appropriate troubleshooting specific to the issue you are encountering.
If you have time, I encourage you to complete your registration information to allow us to process and track your case history faster when needed.
- Part number (please take note of all the numbers that you can find on the device)
- Color of your device
- Capacity of the device
- Place of purchase
- Date of purchase
- Refurbished (Yes/No)
- Sealed Retail Packaging (Yes/No)
- Physical Damage (Yes/No)
- Phone number
- Where are you located? (Country)
To get a general view of the environment you are using your device on and to identify if the minimum system requirements are met, kindly provide the following details as well.
- Brand and model of your computer
- Operating System
- Desktop or Laptop
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums.aspx to provide you with the most complete answers possible.
Should you have any other concern with our products, please reply to this email.
SanDisk Technical Support
YOU CALL THAT CUSTOMER SUPPORT I DONT I CALL THAT JUST SEND THEM THE AUTOMATIC RESPONSE SO THEY DONT HAVE TO DEAL WITH IT OR FACE THE PROBLEM
ps i no longer heart my sansa i HATE MY SANSA