[Firmware] Sansa View Firmware 1.03.02 Download

@bratboy wrote:

Conversionbox,Oh trust me I do understand that things fall by the wayside. That doesn’t mean I have to be pleased with how Sandisk is handling thing. I bought my players just before the bloody Fuze came out and paid a preimium for it expecting at least some support. I contacted Sansa about some issues and was told “oh we plan to make a new firmware that will fix a lot of the issues” and I trusted they were telling me the truth. Then just a month or so after I bought the darn things, after the window to return them closed, Sandisk comes out with the Fuze and their behavior is almost like they  never even made the darn View.

 

I realize my money probably doesn’t mean much to a company like Sansa but it doesn’t preclude me from at least expressing my dissapointment in how they have handled the matter. If nothing else if they had plannned to just abandon the View it would of been nice if they had considered offering some sort of upgrade path/offer for ppl stuck in the middle. Instead they don’t even bother to ackowledge that ppl are upset and thats what makes me mad more than anything. In this day and age customer service is a real make or break thing with just about any company and Sansa has dropped the ball, so to speak. 

Message Edited by bratboy on 05-28-2009 05:13 AM

Message Edited by bratboy on 05-28-2009 05:13 AM

I completely understand… I had the same thing happen with a $2,000 laptop. And Im not saying you dont have the right to complain, in fact sometimes thats what gets things done. What I am saying is that going out and writing letters to magazines or bashing the company on here, or (what really bugs me) threatening to go get another player (regardless of if you actually do), will do nothing to help. I think the mass call needs to be made for an official announcement that way this whole thing can be put to rest.  

miltst,

I highly recommend the Cowon S9.  I finally gave up on the View and bought the S9 and it is teriffic.  Imagine firmware updates which actually add features not originally included in the player.  Also, it still seems odd that when I hit pause I don’t have to wait 2 minutes before it finally pauses.  The cover art and song info is actually for the song currently playing.  I can skip tracks without worrying the unit will freeze.

@yelped wrote:
SanDisk, unfortunately, cannot do anything to help you, for a certain reason…

And that “certain reason” is what? 

It’s our money.  Don’t we deserve to at least know why things are this way?

I sure wish I had found this site two days ago before I purchased my View.  I’m here because  even though I can connect to it and transfer files and music to it, the screen is completely blank.  I normally research first and buy later, but it was such a good price. Ackkkk!

Come on Sansa. For the love of all that’s … well, anything… If you’re not going to do a darn thing with the View anymore, at least hand over all the Firmware / hardware information to Rockbox, so people can make a better OS for the system. Rockbox for the e200 series is superior to what you developed for the device is so many ways. I would love to see what could be done with the View.

You’re leaving a ton of people angry and frustrated with your lack of support. If your goal is to drive people to another brand of player, then congratulations, you’ll succeed. If you want to keep anyone around, then show some love to the people who were willing to give you a shot.

I agree with you. If view had rockbox, Sandisk probably would not have as many people mad at them as they are now. I have purchased a couple of views and they and they have many glitches. Rockbox would be a step up for the view. I also agree with "us the customers trusting sandisk when we purchased the view but later to regret finding out that it has all of these problems that were just given up upon and they moved onto  making a new brand of mp3 players.

i agree seriously… i was gonna go with an ipod but my friends sansa looks nice and then i looked up the different modules when i came across the view at first it seamed like the perfect mp3 player for me but when it came the battery was completely dead and when i charged it until it said 100% battery power it lasted for only 4 or 5 hours so i thought it was just my battery and i was gonna just get a new one but then i read online about alot of people having the same problem as me… then i found out it was the firmware version i had and thought ok ill just update it…i found the update…downloaded it…it seemed really nice…then a few hours later battery dead and i went on my computer to see the battery power 45% and the view wouldnt turn on…so i thought ill just downgrade but when i was reading about all the bugs of the earlier version i thougth theres no way im gonna do that…now im hearing that there might not be a new update AND IM STARTING TO GET REALLY P.O’D AND SANDISK WHY DONT THEY JUST MAKE A NEW FIRMWARE THAT MEATS EVERYONES DEMANDS THAT WILL MAKE EVERYONE HAPPY INSTEAD OF JUST BAGGING IT WHAT KIND OF CUSTOMER SERVICE IS THAT… so im just thinking about saving up and getting an ipod or something else but i dont think im gonna try the fuze cause i dont want the same thing to happen twice or i can just wate and see if there is a new update(i dought it) and stick with my view.

Very sadly I have to agree.

To me it looks like the view is completely abandoned by it’s manufacturer. I paid a lot of cash for that player- it’s surely in the premium mp3/mediaplayer segment.

And then the company basically acts like “We got your money now, go and die.”

For me, personally, this has destroyed the trust I once had in sandisc as a company, and I will refrain to buy any of their products in the future, no matter how good they may seem. This is because I cannot trust that company anymore to act professionally.

I know this won’t make the company any sleepless nights- but they may think about what happens when many feel the way like I do now.

Jazzer- Well said!

well said jazzer

Let’s make this an open letter to SanDisk: Hey guys what are your SW-developers doing all the time ? How long is it since the last firmware, 1 year ? So IMHO this has been enough time to fix the open bugs, but nothing happened.

Please, if you abandon this player, help the Rockbox community to port Rockbox.

Still open bugs:

  • Entries on an microSD card appear multiple times: Every time a new file is added, the files added before appear one more time in the list.

  • It still takes very long to boot with an microSD card fitted (I use 8GB). Hey guys, ever heard about hashes ?

  • Still no wrap arround possible (I volunteer to help you with this, just send me you navigation code !).

  • Update-bar freezes.

  • No detection of removed files: Warning appears: “Missing track” and that’s it, no reaction anymore. But the entry is not even removed from the data-base after a reboot :frowning:

  • Font error: All texts are bold, only the “Aktuelle Wiedergabe” isn’t ??

  • Shuffel on the all tracks freezes (nearly) the GUI which makes it nearly unusable.


Not yet verified: UTF8 or UTF16 ID3 Tags not working (at least I have no success).


BTW: I still prefer it over an iPod, but SanDisk doesn’t make it ease …

Cheers

42BS

Message Edited by 42bs on 08-09-2009 04:40 AM

@42bs wrote:

Let’s make this an open letter to SanDisk: Hey guys what are your SW-developers doing all the time ? How long is it since the last firmware, 1 year ? So IMHO this has been enough time to fix the open bugs, but nothing happened.

Please, if you abandon this player, help the Rockbox community to port Rockbox.

Still open bugs:

 

  • Entries on an microSD card appear multiple times: Every time a new file is added, the files added before appear one more time in the list.
  • It still takes very long to boot with an microSD card fitted (I use 8GB). Hey guys, ever heard about hashes ?
  • Still no wrap arround possible (I volunteer to help you with this, just send me you navigation code !).
  • Update-bar freezes.
  • No detection of removed files: Warning appears: “Missing track” and that’s it, no reaction anymore. But the entry is not even removed from the data-base after a reboot :frowning:
  • Font error: All texts are bold, only the “Aktuelle Wiedergabe” isn’t ??
  • Shuffel on the all tracks freezes (nearly) the GUI which makes it nearly unusable.

Not yet verified: UTF8 or UTF16 ID3 Tags not working (at least I have no success).

 


 

BTW: I still prefer it over an iPod, but SanDisk doesn’t make it ease …

 

Cheers

42BS

Message Edited by 42bs on 08-09-2009 04:40 AM

http://www.rockbox.org/twiki/bin/view/Main/GSoCSansaView

@marvin_martian wrote:


http://www.rockbox.org/twiki/bin/view/Main/GSoCSansaView

Hmm, no link in the SansaView wiki ?Or did I just miss it. Anyway thanks for it.

I’m just so disappointed in this product, I’m going to go review the View, and SanDisk along with it, on several big retail sites.  Hopefully I will spare somebody else the frustration of the View.

I plan on using 42bs’ list of bugs in all my reviews, thank for posting. 

One more “bug”: No seamless-replay :frowning:

I’m not playing anymore.

I’m tired of all the crap we have to put up with from this company.  I’m gonna do my best to make it hard for them to sell the rest of their view inventory.  I have posted this reveiw on walmart.com and bestbuy.com and I will be hitting up more sites as the day progresses.  If they don’t want to help out the view community then I don’t want them seling view to unsuspecting consumers.

Help stop the view from being sold anywhere!

REVIEW:

Sandisk’s achievement with this player was phenomenal when it first came out.  The hype and sandisk’s past support made it one of the best alternative players for people who didnt want to be considered an ipod wannabe.

What they failed to do was actually follow through with any type of support.  They passed three failed firmware updates that actually degraded the player more than helped it and honestly EVERYONE that uses their sansa uses the original firmware because it has better stability than the latest version.

Requests to Sandisk fall upon deaf ears as they seemed to have moved on to the fuze and other MP3 players.

If you want a buggy MP3 player pick this one up.  If you want a good MP3 player find one that a manufacturer supports.

If you want to know the details just go on the sandisk sansa view forums. I guarantee in two posts you will NOT want to pick up this item. 

Good luck ever seeing your review show up on Best Buy, I submitted a review several weeks ago and it never showed up on the site. They still have the same four reviews up that were there when I submitted mine.  Go figure. 

i completely agree i emailed the customer suport this is what i sent

i just have one question, what is the deal with your sansa view dont you
read on the forums if this kinda of crappy service continues to go on i
garuntee you that you will not have very much buisiness. What is the problem
would it kill you just to update the sansa view i dont know maby once in a
blue moon cause that seems to be the case. If your objective is to drive
other people crazy until they just go off and but an ipod or something else
then you acomplished it the onle reason i havent is becouse i do not have
any mone to purchase an ipod. seriously you probobly get alot of email just
like this one but im telling you your buisness is not going to last much
longer if you continue with this kind of customer service. and every time i
email you with any kind of problem i dont ever get the information im
looking for just little hints to “fix” my isues WELL YOU KNOW WHAT THE KIND
OF ISSUE THAT I AND JUST ABOUT EVERYONE IN THE SANSA VIEW COMMUNITY HAVE IS
YOUR CRAPPY CUSTOMER SERVICE.

and this is what they sent back

Thank you for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

It seems that you had an issue with your Sansa View player before and it was already resolved.

Please give us more details regarding the issue that you are having with your device. This will help us provide you with the appropriate troubleshooting specific to the issue you are encountering.

If you have time, I encourage you to complete your registration information to allow us to process and track your case history faster when needed.

  • Part number (please take note of all the numbers that you can find on the device)
  • Color of your device
  • Capacity of the device
  • Place of purchase
  • Date of purchase
  • Refurbished (Yes/No)
  • Sealed Retail Packaging (Yes/No)
  • Physical Damage (Yes/No)
  • Phone number
  • Where are you located? (Country)

To get a general view of the environment you are using your device on and to identify if the minimum system requirements are met, kindly provide the following details as well.

  • Brand and model of your computer
  • Operating System
  • Desktop or Laptop

Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.

Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums.aspx to provide you with the most complete answers possible.

Should you have any other concern with our products, please reply to this email.

Best regards,
Jovert Añonuevo
SanDisk Technical Support

YOU CALL THAT CUSTOMER SUPPORT I DONT I CALL THAT JUST SEND THEM THE AUTOMATIC RESPONSE SO THEY DONT HAVE TO DEAL WITH IT OR FACE THE PROBLEM

ps i no longer heart my sansa i HATE MY SANSA

Please, stop doing this. It won’t help you or SanDisk. And SanDisk does not deserve this since it is a situation out of their control. If you want there is a certain other company who deserves every product they have to sit on the store shelves who is responsible for this.

 Really solid input Yelped, everything is crystal clear now.  :neutral_face:    Keep up the good work.