I think it is mature because they realized they can’t actually fix it with a firmware update.
They can. Or at least they can help with the Rockbox project. (so can you:wink:)
Take it easy, time is money and since the web has been so kind to inform its viewers in the last few months with the news of Sandisk being in the process of being bought you should just wait patiently. Sandisk has not really said anything on the matter. Remember that good things come to those who wait, and if your desperatly in need of new firmware, go help out at rockbox. I have latest firmware and i have no problems, i never did. No freezing, no shuffle problems, computer always detects it etc. and with wraparound file viewing being added soon, its looking ok.
how do you know that wraparound will be added soon? oO
how do you know that wraparound will be added soon? oO
And let me add: after you answer that question, can you also point us to the acquisition news? I have a vague feeling that I read something somewhere, but a 5-minute google search turned up nothing (except that Sandisk has some interesting new SSD technology coming down the pike).
Here’s a story I found, with a very telling picture.
Thanks Zach! I’m having that “OH YEAH!” feeling. Samsung…right… Now where did I see it…?
I really wish for a FOLDER VIEW in the next release. I had an E260 with Rockbox on it just so I could have folder views on it. I can’t find any of my music on this view at all and whenever they release rockbox for this I’m definitely switching to that unless the Sansa View can finally figure out how to make it work. I don’t have time to memorize every song or artist to figure out what I want to listen to and some days I feel like listening to certain types of music but since the SANSA MASHES ALL SONGS TOGETHER I’ll never find what I want and end up skipping 10 songs for every 1 that I want to listen to at that time.
In MTP mode, you can easily make playlists out of your folders in Windows. Once connected, go to your music folder, right click on the folder. In the context menu that appears, choose “create playlist”. A file named “New Playlist.pla” will appear. Name it what you want (that name will appear in your playlist section on the View), and place it in the playlist folder. You can then double click on the .pla files to open a simple playlist editor. You can dragg other files to it, change the song order, etc.
One other way of getting around you problem is to edit the “Genre” tag on your MP3s so that one type of music always has the same “genre” name. That way, if you want to listen to a certain type of music, it will be in the Genres section.
When I first got the View, I was longing for a folder view just like you. I think that is because we are simply used to working like that, not because it is better. Once you get used to it, the View has many good way of organizing your music.
Since loading this overtime I pause while listening to a book it turns off and reverts back to where I started listening since I turned it on that time. Is there a way to revert back to the previous firm ware?
Yes. Search the Forum on how to revert to the old Firmware.
Message Edited by yelped on 01-03-2009 05:13 PM
Haven’t been on here for months and nothing new. Still no update? Darn. My View is hanging up like crazy. XP
Is the Sansa View still a current product? Over 6 months without a firmware update is quite awhile. This product REQUIRES wrap-around scrolling! This should be included immediately. I love the product otherwise but this is a major gripe.
Well, it should be a current product, but for some reason, SanDisk decided not to update the firmware, although there is still hope since they didn’t officially stop, although I would doubt future updates.
I’m going to have to go back to 1.01.06 again, I think. This firmware wasn’t giving me much trouble stability-wise, save for the odd occasional lock-up, but I swear, the battery metering has just gone insane in this thing.
On the plus side, things are looking good for firmware version 1.00.00!
Message Edited by Loonie on 03-07-2009 06:47 PM
Yeah no kidding this version stinks! Battery life is abysmal and meter is useless. Just now went to use it and its telling me dead battery. It showed about 3/4 full when I was using it just 2 days ago!!! Never buying Sansa anymore!! Version before this locked up all the time and the version before that wouldn’t play videos.
Hi guyz. I emailed this msg to Sansa Tech Support last week:
Subject:Re: Sansa View Navigation Issue
I recently purchased a Sansa View with firmware version 1.03.02A . As many other users have noted, there are serious usability issues esp. when comparing the View to the e200 v2 series. Navigation … fast forward and rewind … through long audio tracks is unacceptably slow … especially for 2 or 3 hour long lectures and podcasts! With the e200 v2 series one could navigate quickly and easily through long audio tracks in seconds with the scroll wheel using the “scan through song” feature … which enabled the rate of advance to accelerate rapidly. Is this issue being addressed in the next firmware revision? Or is it a hardware limitation? Please let me know as it will influence my decision as to whether to keep this Sansa View or exchange it for another brand of media player. Thank you.
This is the response I received today: SanDisk Response: (05/12/2009 04:51)
Hello, Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
I strongly suggest to post your concern in our forums firmware suggestion thread since our firmware developers are always checking on it. They may give you information about the firmware release future enhancements.
Please refer to your eBox anytime to see additional resources from SanDisk.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk’s products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/forums to provide you with the most complete answers possible. Best regards, Richard B D.
Is this the “firmware suggestion thread” they are referring me to? Several folks on this thread have suggested its been quite a while since anyone at SanDisk has appeared here to give any updates, and that the latest firmware version, mine, is buggy and inadequately supported, maybe even terminally unsupported. Did Sansa Tech Support just simply lie to me? Is this forum being completely ignored? Are they likely fairly soon to fix the FF, Fast Rewind, wraparound, battery meter & battery life issues, etc., with a new firmware release? Or am I just dreaming? Should I just return the thing while I still can? Thanks.
If anyone from the the Sansa firmware development team is actually reading this thread, please respond NOW, so we can all see we are actually being taken seriously as customers, heard and supported
There has been no new firmware released for the View in over 10 months now, so everyone has assumed they’ve given up working on it. Likewise, no one from SanDisk had made any “official” statement (here in the forum or anywhere else) as to whether or not they are working on any new firmware for it.
I’d say, if you can return/exchange it, then do so and get a Fuze instead.
Hmm, I just got a refurbd View 8gb from buy.com. I wonder if they will exchange it for a fuze. I was hoping SanDisk hadn’t given up on the View yet. I would love slotMusic support, or just bug fixes.
Message Edited by vdex34 on 05-13-2009 06:21 PM
Hi guyz. This is the followup reply I just sent off to SanDisk North American Technical Support (Email) today.
I wrote this somewhat forceful, quasi-legal, comprehensive letter to respond to the brushoff I just received from Sansa Tech Support, and to advocate generally for all of us here desiring excellence in design and performance, or at very least a fully satisfactory and reliable experience with our Sansa View devices. And for the fulfillment of the implied corporate obligation SanDisk has towards its past, present, and future customers.
The letter is conceived in the spirit of service and truly I hope that reposting it here is well received, and does not offend any of the forum contributors. Though strongly worded, it is not flaming, defamatory or inappropriate. On the contrary I believe it is honest and objective, hopeful and constructive, and even somewhat residually respectful!
I’m NOT merely whining. I truly hope that this message MAY conceivably have it’s intended effect … which would be a win-win situation … both for us support-neglected Sansa View users, who demand and deserve a well-designed, fully functional, reliable and well-supported device, … as well as for the company and its future business prospects.
It’s obvious that most of us here really want SanDisk to succeed with this product, and as a company. Most of us really do enjoy and appreciate our Sansa View media players … or should I say, that which works well and as advertised, and we recognize its great potential. And I, for one, am truly grateful to SanDisk Corporation for having served us in many ways with their great concepts and products, though in this case, regarding the View, almost great, with some serious flaws.
And most of us care enough about to be persistent and passionate in finding remedies to the deficiencies of both the product and the corporate approach to us users.
So without further ado:
Richard, or to whomever it may concern at Sansa Tech Support:
I believe you are quite MISTAKEN!
I have visited the latest Sansa View Firmware Thread on the Sansa Forum to which you referred me. I see no evidence that anyone from the Sansa product engineering or firmware development team EVER reads or responds to that thread. Many of your long-standing, formerly loyal customers there are frankly very upset with the perceived level of neglect and the lack of attention to customer support for the View that they have been experiencing.
Please go to the Sansa Forum to see for yourself what I am talking about!
Disappointed and frustrated users are investing lots of time and energy helping themselves and each other, and doing some of the QA testing, applications and customer support that Sansa corporation apparently has not. Some View owners are practically praying for third party firmware support from RockBox, etc., to compensate for its relative lack from SanDisk … to FINALLY liberate the admittedly excellent and prodigious capabilities of the View’s basic hardware design from the inadequately engineered, inadequately tested, and inadequately resourced firmware provided.
There is much anger, and several customers have given up on purchasing SanDisk products in the future altogether.
Truly I hope it is NOT SanDisk corporate policy for Tech Support to intentionally sweep aside customers’ legitimate claims and requests, and appear to rid yourselves of the “problem” by sending us off to a user forum that is apparently unsupported and generally ignored by SanDisk. Out of sight, out of mind?
I will extend to you the benefit of the doubt … that you simply did not understand the issues involved when you referred me there.
For YEARS apparently, there have been longstanding BASIC usability issues with the Sansa View — when compared fairly to many other higher-end digital media players manufactured both by your own company and your competition!
1 - unstable, fault-intolerant, and inadequately tested firmware releases, the most recent of which is nearly a year old!
2 - unacceptable and unusable navigation of long audio tracks especially for audiobooks & podcasts … due to the total lack of BASIC firmware support for accelerating fast forward and rewind operations and no rotating scrollwheel support at all … as there is even with the e200.
3 - unstable, unreliable, useless battery metering on the current firmware release.
4 - extremely dimished operating time on a single battery charge with the latest firmware release … which even has legal implications because it is way below your advertised specification.
5 - problems with the firmware such that with NORMAL use …e.g. routine addition and deletion of content … there is some kind of data corruption that routinely leads to unacceptable and unstable performance and loss of functionality.
(Some determined users have even resorted to EXTREME preventive maintenance measures … like ROUTINELY having to flush all media content, reformat both the internal and external memory in BOTH MTP and forced MSC modes! Then of course start from scatch with reloading content.)
6 - problems with registering content loaded via MTP vs. via MSC.
7- problems with audio/video synchronization and the reliable and reproducible performance of video transfered in MTP vs. MSC mode.
8 - poor design, performance and integration of the Sansa Media Converter application with the View that has led folks to buy and experiment with 3rd party software to FINALLY get consistent results from the hardware.
9 - <added here after the original was sent> lack of “wraparound” navigation … a very severe inconvenience and functional limitation for users with lots memory and lots of loaded content.>
10 - & MANY OTHER ISSUES … please read the forum thread yourself and please Richard, and/or anyone else reading this … PLEASE forward this on to your senior colleagues and on to management
This is reflective of frankly unacceptable corporate management policy … leading to all of this customer dissatisfaction, and an unnecessarily negatively skewed public perception of the quality of the Sansa View and other Sansa products.
I asked you a simple question previously, and I am asking it again here:
Will there be another, timely Sansa View firmware release after 1.03.02A to address any of these issues?
In other words, is Sansa still supporting the View in even the most basic of ways?
(I just purchased my View within the past week. How can SanDisk market and sell a product that is no longer supported and that the most recent firmware is deemed broken and unacceptable by even loyal repeat Sansa customers?)
In your previous correspondence, you did not answer the question, and apparently did not refer it to any other appropriate personnel within Sansa Tech Support or Firmware Development or Management. Instead you just sent me to a forum thread that is apparently no longer read or supported by Sansa.
You must know this is completely unacceptable business practice. Please do the right thing and pass this along to all of the potentially responsible parties within Sansa and management, and senior management if possible.
I can also call or write to them directly, but for now I will “go through normal channels.”
It does seem this is a management issue and that resources must be reallocated to address this serious issue upon which SanDisk’s future business and reputation depends.
I await your satisfactory response!
Respectfully, M. Rinder
CC: Also posted to the Sansa View Firmware 1.03.02A Support Forum Thread.
Message Edited by mischasansa on 05-13-2009 03:30 PM